Credit Controller/B2B Debt

Lacrosse Futures, LLC; Bristol; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading company in debt recovery is seeking a Credit Controller/B2B Debt professional to engage with business debtors and negotiate repayment terms. You will utilize effective communication and commercial awareness to ethically recover debts while collaborating with various teams to ensure client interests are prioritized. This role offers a competitive salary, bonus potential, and a flexible hybrid working arrangement, perfect for someone undeterred by tough conversations and eager to thrive in a fast-paced environment.

Benefits

Flexible hybrid working

Ongoing training and professional development

Collaborative team culture

Qualifications

• 13 years experience in debt collection, credit control, or commercial negotiation.
• Strong commercial awareness and emotional intelligence.
• Experience with CRM or collections platforms (Salesforce, Chaser, Zoho) is a bonus.

Responsibilities

• Negotiate repayment terms with business debtors via phone, email, and digital platforms.
• Maintain accurate case notes and data within internal systems.
• Collaborate with legal and compliance teams on complex cases.

Skills

Communication

Negotiation

Commercial Awareness

Attention to Detail

Resilience

Job description

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Join to apply for the Credit Controller/B2B Debt role at Lacrosse Futures, LLC

Debt Negotiator/Credit controller B2B - £35-40k + bonus scheme

As a Debt Negotiator/Credit controller with our client, youll be on the front line of our recoveries process engaging directly with debtors, understanding their positions, and negotiating structured payment outcomes that work for all parties. Youll combine your communication skills, commercial awareness, and resilience to recover outstanding debts swiftly and ethically, using their in-house tech and playbooks.

Youll also work alongside legal, credit analysts, and client success teams to ensure our clients interests are secured without compromising on professionalism or clarity.

Key Responsibilities

• Engage with business debtors by phone, email, and digital platforms to negotiate repayment terms.
• Use their tech platform to track, manage, and escalate recovery cases efficiently.
• Apply a firm yet empathetic approach to understand financial positions and overcome objections.
• Agree repayment plans, settlements, or legal referrals based on risk and timelines.
• Maintain accurate case notes and data within internal systems.
• Flag potential risks or opportunities to the Head of Recoveries.
• Collaborate with legal and compliance teams on complex or disputed cases.
• Uphold their standards of ethical, reputation-protecting collection practices.
  
  

What Were Looking For

• 13 years experience in debt collection, credit control, or commercial negotiation.
• A confident communicator persuasive, calm under pressure, and solutions-focused.
• Strong commercial awareness and emotional intelligence.
• Highly organised with great attention to detail.
• Resilient, adaptable, and unafraid of tough conversations.
• Experience working with CRM or collections platforms (Salesforce, Chaser, Zoho etc.) a bonus.
• A desire to work in a fast-paced, high-growth, tech-forward environment.
  
  

What Youll Get

• Competitive base salary + bonus scheme tied to recoveries.
• Flexible hybrid working with a Bristol base.
• A role in a fast-growing scaleup challenging a legacy industry.
• Ongoing training and professional development.
• A collaborative, no-nonsense team culture where your voice matters.
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

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