Credit Controller: Accelerate Collections & Debt Recovery

Butler Rose; Devon and Torbay; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Stable organisation

Autonomous role

Career development opportunities

Competitive salary and benefits

Job summary

Butler Rose in Plymouth is recruiting an experienced Credit Controller to join a busy finance team and help maximise cash collection, reduce aged debt and uphold robust credit management across the business.

You will manage outstanding balances, support customers with payment arrangements and provide insightful reporting to support financial decision-making. The role emphasises accuracy, stakeholder liaison and continuous process improvement.

Qualifications

• Previous experience in a credit control and/or debt recovery position.
• Experience working within a finance function.
• Strong analytical skills with the ability to interpret and present financial information.
• Excellent communication, negotiation and influencing skills.
• Experience dealing with challenging conversations and difficult customers.
• Strong understanding of credit control procedures and debt recovery legislation.
• Demonstrable ability to prioritise workloads and manage competing deadlines.
• Good working knowledge of Microsoft 365 applications, particularly Excel.
• High levels of initiative, resilience and problem-solving capability.
• Excellent customer service and relationship management skills.

Responsibilities

• Managing the full credit control process and driving compliance with credit management policies and procedures.
• Monitoring debtor accounts and proactively pursuing overdue payments.
• Analysing aged debt and implementing appropriate recovery actions.
• Negotiating payment arrangements and plans with customers.
• Managing relationships with external debt recovery and tracing agencies.
• Recommending and implementing effective debt recovery strategies.
• Supporting the calculation of bad debt provisions and year-end debt reviews.
• Producing regular reports and KPI information relating to collections performance and outstanding debt.
• Maintaining accurate records of customer accounts, recovery actions and write-offs.
• Liaising with internal departments to resolve billing queries and facilitate prompt payment.
• Supporting income processing and cash allocation activities where required.
• Identifying opportunities to improve credit management processes and procedures.

Skills

Credit control

Debt recovery

Analytics

Negotiation

Excel

Stakeholder management

Communication

Tools

Microsoft Excel

Microsoft 365

Job description

Butler Rose in Plymouth is recruiting an experienced Credit Controller to join a busy finance team and help maximise cash collection, reduce aged debt and uphold robust credit management across the business.

You will manage outstanding balances, support customers with payment arrangements and provide insightful reporting to support financial decision-making. The role emphasises accuracy, stakeholder liaison and continuous process improvement.