Credit Controller (2+years experience)

JR United Kingdom; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing finance team in Middlesbrough seeks a motivated Credit Controller with at least 2 years of experience. The role involves managing customer payments, resolving disputes, and contributing to team process improvements. Competitive salary and bonuses are offered, alongside a long-term career path in a supportive environment.

Benefits

Competitive salary

Annual performance-related bonus

Company pension scheme

Free on-site parking

Long-term career opportunity

Qualifications

• 2+ years experience as a Credit Controller.
• Ability to work independently and in a team.
• High accuracy and deadline-oriented.

Responsibilities

• Contact customers for overdue payments and agree on payment plans.
• Monitor payment commitments and follow up on disputes.
• Engage with customers to confirm invoice receipts.

Skills

Communication

Time Management

Negotiation

Customer Service

Organizational Skills

Tools

Microsoft Office

Finance Systems (Dynamics)

Job description

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Credit Controller (2+years experience), middlesbrough

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Client:

CDM Recruitment Ltd

Location:

middlesbrough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

About the Role

An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment.

The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers.

Key Responsibilities

• Proactively contact customers to recover overdue payments or agree on payment plans.
• Monitor and follow up on promises to pay, ensuring all commitments are met.
• Log and escalate unresolved disputes or queries to the relevant internal teams.
• Assist in issuing 7-day letters and escalate non-responsive accounts for further action.
• Resolve payment allocation issues by contacting customers where remittance advice is missing.
• Respond promptly to requests for additional documentation or information to remove payment barriers.
• Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork.
• Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers.

Key Skills & Attributes

• Strong team player with the ability to work independently.
• Highly organised with excellent time management skills.
• Confident communicator with strong negotiation and customer service abilities.
• Results-oriented and persuasive, able to influence outcomes effectively.
• Comfortable working in a high-volume, fast-paced environment.
• Proficient in Microsoft Office applications (Excel, Word, Outlook); experience with finance systems such as Dynamics is an advantage.
• Able to meet deadlines while maintaining high accuracy.

What’s on Offer

• Competitive salary (negotiable depending on experience)
• Annual performance-related bonus
• Company pension scheme
• Free on-site parking
• A long-term career opportunity within a growing organisation