Credit Controller – 12-Month FTC, Drive Cash Collection

RUBAX LIFTS LIMITED; Warrington; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Company car allowance

25 days’ holiday + bank holidays

Pension scheme 5% employer

Life assurance

Private medical cover

Eye care discounts

Job summary

Rubax Lifts Limited in Warrington invites a Credit Controller to join the Order to Cash team on a 12-month fixed term contract. You will help deliver working capital targets and cash collection initiatives while engaging with internal departments and customers.

The role requires 3 years’ experience in credit control, strong communication, and proficiency in Excel and Outlook. You will interact with Sales and Customer Service, report risks, and drive timely payments while building lasting

Qualifications

• Strong verbal and written communication skills.
• Confidence handling customer collection calls and payment discussions.
• Minimum of 3 years' experience as a Credit Controller.
• Strong customer account management and debt collection experience.
• Ability to manage and resolve payment disputes.
• Proficiency in Microsoft Office 365, including: Excel, Outlook.

Responsibilities

• Maintain a strong credit control system and ensure compliance with company financial policies and procedures
• Monitor debtor balances and support the reduction of debtor days
• Manage customer accounts and drive timely payment collection
• Develop and maintain strong relationships with customers and internal stakeholders
• Regularly report outstanding debt issues and potential debtor risks to management
• Work closely with Sales and Customer Service teams to resolve customer queries
• Ensure overdue debts are collected in accordance with agreed targets
• Initiate appropriate recovery actions to achieve satisfactory debt resolution
• Lead cash collection review calls with Operational Leaders and Operational Administrators, ensuring actions are clearly understood and completed
• Provide ongoing assessments of recurring slow or non-paying customers to support operational service decisions
• Take ownership of collection performance and implement corrective actions where standards are not met
• Manage complex disputes and escalate high-level issues to the Credit Control Team Leader when required
• Work alongside Treasury to achieve nil unallocated cash
• Prepare bad debt write-off recommendations supported by documented collection activity and present findings to management.
• Establish, document, and maintain Standard Operating Procedures (SOPs) to support an effective and efficient credit control function

Skills

Credit control

Debt collection

Customer account management

Payment disputes resolution

Excel

Outlook

Tools

Excel

Outlook

Job description

Rubax Lifts Limited in Warrington invites a Credit Controller to join the Order to Cash team on a 12-month fixed term contract. You will help deliver working capital targets and cash collection initiatives while engaging with internal departments and customers.

The role requires 3 years’ experience in credit control, strong communication, and proficiency in Excel and Outlook. You will interact with Sales and Customer Service, report risks, and drive timely payments while building lasting