Service Controller - 12-month Fixed Term Contract

Liebherr Group; Biggleswade; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Controller for a 12-month fixed-term contract. This role is vital in delivering exceptional customer service and ensuring timely communication with Field Service Engineers. You will be responsible for organizing parts and resources, invoicing jobs, and managing schedules. The ideal candidate will thrive in a fast-paced environment and possess strong communication and organizational skills. Join this innovative firm and contribute to its success in the Earth Moving Technical Division, where your efforts will directly impact customer satisfaction and operational efficiency.

Benefits

Competitive Salary

Training and Personal Development

Secure Work Environment

Qualifications

• Demonstrated service-related experience in a similar industry.
• Ability to communicate effectively at all levels.

Responsibilities

• Assist After Sales Supervisor in supporting the service department.
• Organize all parts, labor, tooling for efficient job completion.
• Liaise with customers to schedule jobs and manage resources.

Skills

Customer Service

Communication Skills

Organizational Skills

Initiative

Ability to Work Under Pressure

Job description

Join to apply for the Service Controller - 12-month Fixed Term Contract role at Liebherr Group

4 days ago Be among the first 25 applicants

Join to apply for the Service Controller - 12-month Fixed Term Contract role at Liebherr Group

Get AI-powered advice on this job and more exclusive features.

A temporary 12-month fixed term contract has arisen within our Earth Moving After Sales department based in Biggleswade for a Service Controller.
The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner.
Your responsibilities as a Service Controller

• To assist the After Sales Supervisor in carrying out the duties necessary in supporting the service department and providing industry leading customer service.
• Takes the lead in answering all inbound calls in a swift and efficient manner, obtaining customer details, order numbers or other authorisation when required.
• To be responsible for the organisation of all parts, labour, tooling and other necessary resources required for the efficient completion of any job.
• To close and invoice jobs in a manner justifying costs incurred to both external and internal customers (including warranty and service agreements) and ensure effective management of the depot’s WIP.
• Liaising with customers to schedule all jobs including the maintenance of machines and ensuring the complete schedules and defects are controlled through the Service mailbox and sent to customers in a timely manner.
• Takes the lead to communicate with Workshop and Field Service Engineers to compile and prepare estimates for secondary work to generate sales.
• Raises Sales Orders, Work Orders, Purchase Requests and Invoices both internally and to customers.
• Inputs engineer time sheets and overtime forms to produce monthly information required for payroll.
• Take the lead dealing with suppliers, raising purchase order numbers and closing these on good arrival.
• Processing and dealing with credit notes
• Maintains an organised system of work, ensuring filing and documentation are handled in a timely manner and logically filed
  
  

To be successful in the Service Controller role

The Successful Candidate Will Require The Following

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
• Ability to use own initiative
• Able to demonstrate ability to work effectively in a pressurised environment.
• Good communicator at all levels
  
  
  

Our Offer

• The opportunity to work with the industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development
  
  
  

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)

Contact
Aleksandra Szczepanska
[e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance and Sales

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Liebherr Group by 2x

Get notified about new Services Controller jobs in Biggleswade, England, United Kingdom.

Milton Keynes, England, United Kingdom 2 weeks ago

Biggleswade, England, United Kingdom 4 days ago

Milton Keynes, England, United Kingdom 2 weeks ago

Luton, England, United Kingdom 2 weeks ago

Wellingborough, England, United Kingdom 1 week ago

Director, Operational Resilience Exercising

Dunstable, England, United Kingdom 4 weeks ago

Director of Financial Operations and Control

Cambridge, England, United Kingdom 2 weeks ago

Croydon, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 3 weeks ago

Financial Controller - International - Fixed Term Contract

Cambridge, England, United Kingdom 1 month ago

Financial Controller (Outsourced Services)

Cranfield, England, United Kingdom 1 week ago

Director, Operational Resilience Exercising-R-245230

Dunstable, England, United Kingdom 6 days ago

Milton Keynes, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Bedford, England, United Kingdom 2 weeks ago

Impington, England, United Kingdom 2 weeks ago

Bedford, England, United Kingdom 4 days ago

Bedford, England, United Kingdom 3 weeks ago

Finance Director (Commercial) - Environmental Compliance Consultancy

Bedford, England, United Kingdom 4 days ago

Luton, England, United Kingdom 6 days ago

Hertfordshire, England, United Kingdom 5 days ago

Cambridge, England, United Kingdom 4 weeks ago

Luton, England, United Kingdom 3 weeks ago

Luton, England, United Kingdom 3 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Luton, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.