Credit Controller

Ayvens-1; West of England; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Bonus scheme

GAYE

Referral bonus

Retail discounts

GymFlex

Cycle to Work

Life Assurance

Health assessment

Travel insurance

Critical illness cover

Personal accident insurance

Annual leave + Celebration Day

Volunteer days

Personal development time

Study support

Job summary

Ayvens is recruiting a Credit Controller on a 12 month fixed term contract to join our Bristol Head Office in Emersons Green. You will chase overdue payments, work with customers in financial difficulty and liaise with internal teams to resolve queries, ensuring timely payments while maintaining excellent service.

Key focus on compliance, proactive collections, and delivering good outcomes. Monday to Friday, 37.5 hours, with a comprehensive benefits package.

Qualifications

• Experience in debt collection/credit control or working with customers in financial difficulty.
• Strong communication and interpersonal skills to liaise with customers and internal teams.
• Excellent time management and ability to work to daily KPIs.
• Commitment to delivering high-quality customer service.

Responsibilities

• Chase overdue payments via telephone, letter and email.
• Handle queries on invoices with customers and internal departments.
• Support vulnerable customers and present available options.
• Deliver high levels of customer service and adhere to policies.
• Collaborate with outsource and supplier partners on overdue payments and vehicle recovery as needed.
• Maintain CPD to stay up-to-date with changes.

Skills

Credit control

Communication

Time management

Customer service

Tools

Microsoft Office

Excel

Word

Job description

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Tremendous opportunity for a Credit Controller on a 12 month fixed term contract, to work in our established Bristol based Head Office, located in Emersons GreenCredit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment.Summary of Key PurposeWorking with customers in financial difficulty to address missed payments, aiming to bring their payments up to dateIdentification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contactEnsure prompt query resolution to facilitate paymentDemonstrate regulatory compliance to deliver good customer outcomesResponsibilitiesOptimising customer facing time to chase and collect overdue/missed payments via telephone, letter and emailDealing with/solving queries on invoices with both internal departments and external customersSupporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available optionsDeliver a high level of customer serviceComplying with relevant policies and procedures that will stand up to scrutiny from Internal and external AuditAbility to build relationships at all levels, communicate effectively, build trust and influence stakeholdersWorking alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external changeSkills & ExperiencePrevious experience managing customers in financial difficulty/ collections and or credit ControlExcellent communication skills: written, verbal, report writing and presentingExcellent time management, planning and organisational skillsSelf-motivatedProven experience of working under pressure within a process driven role focused on daily KPI’sEvidence of sharing own experience and expertiseSounds judgement and commercial awarenessStrong background of delivering excellent customer serviceCompetent user of Microsoft Office suite of applications e.g. Excel, WordThis would be a 12 month fixed term contract until 31st October 2027What we offerRewards & Financial BenefitsSalary between £27,030 - £29,000 dependant on experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work schemeHealth & WellbeingLife Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.Time Off & Work–Life Balance25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).Workplace & On ‑ Site FacilitiesFree parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social eventsStudies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!Why Ayvens?With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.