Credit Controller

IAE; United Kingdom; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

IAE is seeking a Finance professional to lead credit management across the business. This role focuses on owning a substantial B2B debtors ledger, driving collections and ensuring cash flow while balancing commercial opportunities with financial controls.

You will develop strong relationships with customers, credit insurers and external providers, and work with Sales, Customer Service and Operations to reach commercially sensible decisions within policy guidelines.

Qualifications

• Proven experience managing a substantial customer debtors ledger.
• Hands-on experience with credit insurers and limit reviews.
• Experience with credit brokers and external credit-information providers.
• Strong understanding of credit risk and insurance requirements.
• Ability to balance commercial priorities with financial risk.

Responsibilities

• Take ownership of a substantial B2B debtors ledger, proactively managing collections, overdue debt and customer payment commitments.
• Manage relationships with credit insurers and credit brokers, including credit limit applications, reviews, increases, reductions and changes to cover.
• Monitor customer credit exposure, credit limits and insurance protection, identifying and escalating potential risks.
• Assess customer creditworthiness and recommend appropriate credit limits, payment terms and trading arrangements.
• Review customer credit holds and internal order-release requests, working with Sales, Customer Service and Operations to reach commercially sensible decisions within agreed controls.
• Ensure compliance with credit insurance policy conditions, reporting requirements and claim deadlines.
• Resolve customer account disputes and work with internal teams to reduce delays to payment.
• Produce accurate reporting on aged debt, collections, credit exposure and cash-flow risks.
• Recommend improvements to credit-control procedures, reporting and working practices.

Skills

Debt collection

Credit insurance

Credit limit management

Commercial credit decision-making

Negotiation

Analytical skills

Communication skills

Education

Accountancy qualification (not essential)

Job description

This is an important role within our Finance team, offering the opportunity to take responsibility for credit management across the business, develop strong relationships with customers and credit insurers, and work closely with internal stakeholders to balance commercial opportunities with effective financial control.

We are looking for someone who combines strong debt-collection skills with proven experience in credit insurance, credit limit management and commercial credit decision-making.

Key responsibilities

• Take ownership of a substantial B2B debtors ledger, proactively managing collections, overdue debt and customer payment commitments.
• Manage relationships with credit insurers and credit brokers, including credit limit applications, reviews, increases, reductions and changes to cover.
• Monitor customer credit exposure, credit limits and insurance protection, identifying and escalating potential risks.
• Assess customer creditworthiness and recommend appropriate credit limits, payment terms and trading arrangements.
• Review customer credit holds and internal order-release requests, working with Sales, Customer Service and Operations to reach commercially sensible decisions within agreed controls.
• Ensure compliance with credit insurance policy conditions, reporting requirements and claim deadlines.
• Resolve customer account disputes and work with internal teams to reduce delays to payment.
• Produce accurate reporting on aged debt, collections, credit exposure and cash-flow risks.
• Recommend improvements to credit-control procedures, reporting and working practices.

About you

• Proven experience managing a substantial customer debtors ledger, ideally of comparable scale and complexity.
• Hands-on experience dealing with credit insurers, managing credit limits and conducting regular limit reviews.
• Experience working with credit brokers and external credit-information providers.
• A strong understanding of credit risk, debt collection, customer exposure and credit insurance requirements.
• Confidence handling order-release requests and challenging internal stakeholders when credit risk needs to be addressed.
• Excellent communication, negotiation and analytical skills, with the ability to balance commercial priorities against financial risk.
• A proactive, organised and accountable approach, with the confidence to make decisions and take ownership of results.

Manufacturing, engineering or industrial-sector experience would be advantageous. A formal accountancy qualification is not essential; relevant credit-management qualifications would be beneficial.

What we are looking for

We need someone who can do more than chase overdue invoices. You will be confident managing significant customer exposure, maintaining effective insurer relationships and making informed credit decisions that protect IAE while supporting the business’s commercial objectives.

If you have the experience and confidence to take ownership of a substantial credit ledger and make a real impact on cash flow and credit risk, we would welcome your application.