Credit Controller

Confidential; Chester; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after 6 months

Job summary

Confidential in Chester is seeking an experienced Credit Controller to join our finance team. You will manage customer accounts and ensure invoices are paid on time, while building strong relationships with clients.

You'll typically handle 40-50 calls per day, use Sage and other internal systems, and collaborate across departments to resolve payment issues. The role offers a clear development path and a friendly, supportive team environment.

Qualifications

• Proven credit control experience in a fast-paced environment.
• Strong telephone manner and client-facing skills.
• Excellent attention to detail and organisational ability.

Responsibilities

• Contact customers by phone and email regarding outstanding invoices.
• Chase overdue payments in a professional and friendly manner.
• Investigate and resolve payment queries.
• Escalate complex issues where necessary.
• Maintain accurate records of customer communications and payment updates.
• Process and update information using Sage and internal systems.
• Support the wider finance team during busy periods.
• Assist with general administrative tasks as required.
• Work collaboratively with colleagues across departments.
• Contribute ideas to improve processes and efficiency.

Skills

Credit control

Telephone manner

Communication

Attention to detail

Organisation

Microsoft Office

Tools

Sage

Excel

Word

Outlook

Job description

Credit Controller

Chester Full-Time £28,000 + Salary Increase to £30,000 After 12 Months

Looking for a Credit Control role where you'll be genuinely valued?

We're looking for an experienced Credit Controller to join our clients friendly finance team based in Chester.

This is a fantastic opportunity to join a growing business where you'll play an important role in keeping customer accounts up to date while building positive relationships with clients. You'll become part of a supportive finance team of seven people who work closely together, enjoy what they do and genuinely get on well.

If you're confident on the phone, enjoy problem-solving and are looking for a long-term opportunity with progression and flexibility, we'd love to hear from you.

What's in it for you?

• Salary of £28,000
• Salary increase to £30,000 after 12 months
• Hybrid working available after 6 months' service (1 day per week from home)
• Monday to Friday, 9:00am - 5:30pm
• Friendly and supportive finance team
• Modern systems including Sage, Basecamp and Slack
• Growing business with excellent long-term prospects
• Opportunity to develop your skills and build a career within finance

The Role

As Credit Controller, you'll be responsible for managing customer accounts and ensuring outstanding invoices are paid on time.

This is a busy and varied role where you'll build relationships with customers, investigate payment issues and work closely with colleagues across the business to ensure queries are resolved quickly and professionally.

You’ll typically be speaking with around 40-50 customers per day, equating to approximately 250 customer contacts each week, so we’re looking for someone who enjoys communicating with people and isn't afraid to pick up the phone.

Key Responsibilities

• Contact customers by phone and email regarding outstanding invoices
• Chase overdue payments in a professional and friendly manner
• Investigate and resolve payment queries
• Escalate complex issues where necessary
• Maintain accurate records of customer communications and payment updates
• Process and update information using Sage and internal systems
• Support the wider finance team during busy periods
• Assist with general administrative tasks as required
• Work collaboratively with colleagues across different departments
• Contribute ideas to improve processes and efficiency

What We're Looking For

We're seeking someone with previous credit control experience who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Ideally You'll Have:

• Previous experience within Credit Control
• A confident and professional telephone manner
• Strong communication and relationship-building skills
• Excellent attention to detail
• Good organisational and time-management skills
• The ability to prioritise a busy workload
• Experience using Microsoft Office, including Excel, Word and Outlook
• Experience using finance systems such as Sage (desirable)
• A positive attitude and team-focused approach
• The ability to handle sensitive financial information confidentially

About the Team

You’ll be joining a close-knit finance team who support each other and work collaboratively to achieve shared goals. It's a friendly environment where everyone's contribution is valued, and new team members are given the support they need to succeed.