Credit Controller

CDM Recruitment; North East; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

22 days leave and holidays

Company pension

Annual pay review

Scrap bonus

Christmas bonus

Social events

Office-based role

Job summary

CDM Recruitment is recruiting a Credit Controller to join an expanding credit control team in Middlesbrough. You will take ownership of a portfolio of customer accounts and chase overdue payments while maintaining strong relationships and accurate records.

In this role you will work towards team KPIs, help with dispute resolution, and contribute to improving processes in a busy environment. The position is full-time with office-based working arrangements and no hybrid/remote option.

Qualifications

• Previous credit control, accounts receivable or closely related experience.
• Strong customer service and telephone communication skills.
• Confident negotiation skills and the ability to influence customers professionally.
• Highly organised with the ability to prioritise in a busy, fast-moving environment.
• Ability to work to deadlines without compromising accuracy.
• Good Microsoft Office skills, including Word, Excel and Outlook; Dynamics experience would be advantageous.
• Ability to work independently while contributing effectively to the wider team.

Responsibilities

• Manage a portfolio of customer accounts and proactively chase overdue payments.
• Secure immediate payment, agreed payment dates or valid reasons for non-payment.
• Monitor payment promises and follow up promptly where commitments are not met.
• Maintain clear and accurate records of customer conversations, correspondence, promises and outcomes.
• Record disputes and ensure queries are passed for investigation and resolution, escalating where appropriate.
• Support the preparation and issue of formal payment correspondence, including 7-day letters.
• Resolve unallocated receipts and obtain remittance information from customers.
• Work with internal teams and customers to remove barriers to payment and resolve complex billing requirements.
• Identify and escalate changes in customer behaviour or other potential credit-risk issues.
• Work towards individual, team and departmental KPIs while maintaining accuracy and account integrity.

Skills

Credit control experience

Accounts receivable

Customer service

Telephone communication

Organisation

Deadline driven

MS Office

Tools

Dynamics

Excel

Outlook

Job description

CDM Recruitment is recruiting a Credit Controller to join an expanding credit control team within a long-established, market-leading business in Middlesbrough. You will take ownership of a portfolio of customer accounts, ensuring payments are received in line with agreed terms while maintaining strong customer relationships and accurate account records.

Key Responsibilities

• Manage a portfolio of customer accounts and proactively chase overdue payments.
• Secure immediate payment, agreed payment dates or valid reasons for non-payment.
• Monitor payment promises and follow up promptly where commitments are not met.
• Maintain clear and accurate records of customer conversations, correspondence, promises and outcomes.
• Record disputes and ensure queries are passed for investigation and resolution, escalating where appropriate.
• Support the preparation and issue of formal payment correspondence, including 7-day letters.
• Resolve unallocated receipts and obtain remittance information from customers.
• Work with internal teams and customers to remove barriers to payment and resolve complex billing requirements.
• Identify and escalate changes in customer behaviour or other potential credit-risk issues.
• Work towards individual, team and departmental KPIs while maintaining accuracy and account integrity.

What We're Looking For

• Previous credit control, accounts receivable or closely related experience.
• Strong customer service and telephone communication skills.
• Confident negotiation skills and the ability to influence customers professionally.
• Highly organised with the ability to prioritise in a busy, fast-moving environment.
• Ability to work to deadlines without compromising accuracy.
• Good Microsoft Office skills, including Word, Excel and Outlook; Dynamics experience would be advantageous.
• Ability to work independently while contributing effectively to the wider team.

Package & Benefits

• 22 days' annual leave plus bank holidays, increasing with length of service to a maximum of 25 days.
• Annual pay review.
• Company pension: 5% employee contribution and 3% employer contribution.
• Non-contractual scrap bonus after 12 months' service.
• Non-contractual Christmas bonus after 12 months' service, starting at one week's wage and increasing with length of service.
• Summer and winter social events.
• Option of weekly or monthly pay.
• Full-time office-based environment; hybrid and remote working are not offered.

The Opportunity

This is an opportunity to join an established business with a strong market position and a busy, professional working environment