Credit Controller

Oasis Business Personnel Ltd; Milton Keynes; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave (30 with service)

Pension & life assurance

Shares eligibility after 3 years

Wellbeing scheme

Protected development time

Job summary

Oasis Business Personnel Ltd is seeking an experienced Credit Controller to join our Milton Keynes-based team. The role is permanent, full-time, with hybrid working from MK9 and clear responsibilities for debt collection and credit management.

You will own ledgers, chase overdue payments, assess credit risk, set limits, and work with the sales team to balance cash collection with sales objectives. The position offers a structured benefits package and development opportunities.

Qualifications

• Previous credit control experience is essential.
• Shorthand knowledge of credit control processes and collections.
• Strong communication and organisation skills.

Responsibilities

• Own a sales ledger and chase overdue balances to ensure timely payments.
• Contact customers by phone and written correspondence to recover debts.
• Agree settlements and authorise release of held orders as appropriate.
• Respond to account queries and coordinate with internal teams.
• Review credit risk and set up new credit accounts.
• Determine and manage credit limits and extend credit with sales input.
• Maintain detailed records of contact and collection activity.
• Provide cover for colleagues in absences and meet monthly collection targets.

Skills

Credit control

Communication

Attention to detail

Analytical skills

Problem solving

Organisation

Education

GCSE English & Maths

Job description

Credit Controller – Permanent – based in Milton Keynes, MK9 (Hybrid)

Job Purpose:

We are seeking an experienced Credit Controller to join a well-established specialist business within the industrial automation and controls sector, based at its Head Office in Milton Keynes. This is a permanent, full-time position offering hybrid working within a professional and customer-focused environment.

Main Duties and Responsibilities:

• Take ownership of an allocated sales ledger, chasing outstanding balances to ensure payments are received on time.
• Contact customers by telephone and in writing to recover overdue debts.
• Agree payment settlements with customers on overdue balances and authorise the release of held orders where appropriate.
• Respond to customer account queries, working with internal departments to reach a prompt resolution.
• Review customer credit risk on a regular basis and set up new credit accounts.
• Determine and manage suitable credit limits for customers.
• Work with the sales team to find commercially sensible solutions when extending credit to customers.
• Reduce the company’s exposure to credit risk, escalating matters where required.
• Keep detailed and current records of all customer contact and collection activity within the relevant systems and reports.
• Complete ad hoc tasks set by the Credit Supervisor or Credit Manager to help meet monthly collection targets.
• Provide cover for colleagues within the Credit Control team during periods of absence.

Person Specification:

• Excellent verbal and written communication skills.
• Proactive problem-solver, able to resolve account queries effectively.
• Well organised and dependable.
• Thorough, disciplined and detail-focused, with the ability to analyse logical and detailed data.
• Committed to following clearly defined processes.
• Driven, with initiative and vision.

Experience:

• Previous credit control experience is essential.
• A good standard of education, including GCSE English and Maths at grade A–C (or equivalent), is essential.

Hours of Work:

• Monday – Friday (37.5 hours)

Work Location:

• Milton Keynes (Hybrid)

Benefits:

• Competitive salary package.
• Performance Bonus: Monthly commission scheme linked to individual performance and targets.
• Annual Leave: 25 days’ holiday, rising with service to 30 days, with the option to buy or sell up to five days, plus up to five additional days’ holiday in an anniversary year.
• Pension, Life Assurance & Shares: Group personal pension with a 5% employer contribution, life assurance at 2x salary and eligibility for free shares after three years’ service.
• Health & Wellbeing: Cashback wellbeing scheme, 24/7 Employee Assistance Programme, Mental Health First Aiders and discounted gym memberships.
• Learning & Development: One hour of protected development time each week.
• Family & Lifestyle: Enhanced maternity and paternity leave, paid volunteering time, workplace giving opportunities and a salary sacrifice cycle scheme.
• Recognition & Rewards: Discretionary on-the-spot and values-based awards, long-service milestone gifts, referral bonuses and an employee discounts portal.