Credit Controller

JLA Group; Manchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company in infrastructure solutions is seeking a Credit Controller to oversee customer accounts and maximize cash collection efficiency. This role offers the opportunity to work flexibly, and candidates should possess a strong background in debt management and customer relations, armed with excellent Excel skills.

Qualifications

• Minimum 2 years' experience in a similar role.
• 3+ years’ experience managing high value customers.

Responsibilities

• Manage a portfolio of customers to maximize cash collection.
• Collaborate with internal teams to ensure customer success.
• Forecast cash collections with team managers.

Skills

Effective debt management

Customer service

Communication

Relationship building

Tools

MS Excel

Job description

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Location Ripponden/Manchester Salary 24500 Vacancy Type Permanent/Full Time Job Description

Credit controller - 2 days working from home - *plus bonus* OTE £28k

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

Key tasks

· Looking after a portfolio of customers and understand how to use your relationship to maximise cash collection.

· Prioritise a variety of daily tasks that deliver on customer service as well as financial targets

· Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.

· Collaborate with internal teams to deliver on customer success and using this to negotiate payment

· Work with team managers to put forward your ideas for challenging accounts

· Taking payments by debit or credit card

· Working with the team managers and head of department to forecast cash collections

· Considering next steps when debts are unrecoverable and putting forward ideas on how to move these

· Other ad hoc duties as and when required

Knowledge and Skills (what you know and what you can do)

· Demonstrated history of meeting targets consistently

· Ability to demonstrate effective debt management to timely resolution

Experience (what you have done)

· Experience of highlighting and processing Defaults where necessary

· Experience of updating and maintaining clear customer activity notes in a finance system

· Good knowledge of MS Excel

· Experience of working in a busy office environment and to tight deadlines

· Minimum 2 years' experience in a similar role

· 3+ years’ experience of managing high value customers

· 3+ years’ experience of managing low value, high volume accounts

· Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks

· Experience of change management / process improvements

Personal qualities

(the way you think and act)

· Able to work well under pressure and prioritise own workload

· Capability to be both personable and firm with clients, to resolve any issues and collect any money owed

· Excellent attention to detail and high degree of accuracy is imperative

· Able to cope with multiple priorities and changing environment

· Excellent communication and relationship-building skills

· Positive and flexible approach to your work

· Strategic thinking, with the ability to approach stakeholders with new ideas

Job Type: Full-time

Salary: £24,500.00 per year