Credit Controller - Ingenuity

THG; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

THG is seeking a Credit Controller for its Ingenuity business area in Manchester. The successful candidate will handle B2B customer billing and credit control processes, working to ensure accuracy and compliance with regulations. Applicants should be degree qualified, fluent in English, and possess strong knowledge in finance functions including Accounts Receivable and Payable.

Benefits

20 days annual leave plus bank holidays

Enhanced maternity and paternity pay

Up to 50% staff discount on THG brands

Access to on-site gym

Access to in-house GP and therapy

Qualifications

• Degree qualified in a relevant subject.
• Fluent in English, other European language a plus.
• Experience processing high volume invoices.

Responsibilities

• Process B2B customer invoices and credit notes accurately.
• Post customer receipts daily and manage queries.
• Perform key account reconciliations and debt chasing.

Skills

Fluency in English

Good knowledge of Accounts Receivable

Good knowledge of VAT requirements

Education

Degree qualified in a relevant subject

Tools

Microsoft Excel

SAGE X3

Job description

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Client:

THG

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9be34840da08

Job Views:

18

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About THGIngenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About Finance at THG

Finance at THG is a dynamic and evolving team, covering everything from accounts receivable and payable to treasury, tax, internal audit and dedicated commercial teams for each division: Beauty, Tech, Consumer, Health, and Brands. As THG grows and takes on new ventures, our finance team supports every step of the way. Our team thrives on driving change, adaptability, and resourcefulness, maintaining financial control and profitability.

About the Role

We are seeking a Credit Controller to join our growing Ingenuity business area. Reporting to the Transactions Team Leader, you will be responsible for ensuring the end-to-end processing of B2B customer billing, supplier invoices, and credit control is carried out accurately and efficiently to maximise cash and minimise risk. As a subject matter expert, you will act as a point of reference for activities related to customer and supplier transactional finance and ensure that related processes are executed in line with group procedures and audit requirements.

Responsibilities:

• Process B2B customer invoices and credit notes accurately and in a timely manner in accordance with HMRC VAT regulations, company guidelines, and SLAs.
• Post customer receipts daily into the ledger and allocate invoices accurately according to remittance advices and SLAs.
• Send customer invoices via email once posted and upload to portals where required according to SLAs.
• Ensure all AP documents are processed and paid within the expected timeframe.
• Provide support to internal stakeholders and act as the first point of reference to resolve any queries coming through the relevant mailbox, handling all queries efficiently and effectively to ensure all SLAs and KPIs are met.
• Perform key account reconciliations and query resolution.
• Debt chasing and key account management.
• Develop and maintain excellent working relationships with external customers, suppliers, internal stakeholders, and wider finance teams.
• Strive to achieve best practice performance levels as per benchmarks agreed with the Transactions Team Leader.
• Drive a change mentality within the Transactions Team and wider business to enhance better working relationships and positive working behaviors.
• Support with audit requests at any given time.
• Any other ad-hoc duties as required.

Requirements:

• Degree qualified in a relevant subject (or equivalent).
• Fluent in English verbal and written. Another European language (French, Polish, Swedish, German) would be an advantage.
• Good knowledge and understanding of Accounts Receivable, Accounts Payable, and Credit Control processes.
• Experience of processing a high volume of invoices/credits in multiple currencies.
• Good knowledge and understanding of VAT requirements.
• Solid working knowledge of Microsoft Word, ACCESS, Outlook, and Excel (Understanding V-Lookup, Pivot, and Functions an advantage).
• Knowledge of SAGE X3 advantageous or any other ERP systems.
• Track record of consistently hitting high performing standards and deadlines.
• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 20 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.