Credit Controller

Bibby Financial Services; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private healthcare for you and your/fh

Company pension scheme

Flexible benefits

Access to online wellbeing centre

Discounts with retailers

Job summary

Bibby Financial Services in Manchester is hiring a Credit Controller to join a supportive, collaborative team with hybrid working and clear opportunities to progress. You’ll manage a ledger for UK clients, build long-term relationships, conduct payment and risk conversations by phone, review documentation, and work with colleagues to deliver a joined-up service.

The role suits someone with experience in credit control or customer-facing roles, strong communication, and a professional, proactive

Qualifications

• Experience in customer support, credit control, or a similar customer-facing role.
• Strong telephone communication and administrative skills.
• Confidence handling conversations around payment and risk.
• A positive, professional approach and a willingness to learn.

Responsibilities

• Managing your own ledger across a portfolio of UK clients.
• Building strong, long-term relationships with customers.
• Having telephone-based credit control and risk assessment conversations.
• Reviewing documentation and analysing risk.
• Working closely with colleagues to deliver a high-quality, joined-up service.

Skills

Credit control

Customer service

Telephone communication

Relationship building

Job description

Bibby Financial Services are growing, and we’re looking for a Credit Controller to join our Manchester team. You’ll work in a supportive, collaborative environment, with the flexibility of hybrid working and clear opportunities to progress your career. If you enjoy building relationships, having proper conversations with customers and bringing structure to something that could easily become messy; this one’s worth a look!

At Bibby Financial Services (BFS), we’ve been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that’s expanding, innovating or breaking into new markets. We’re proud to be part of Bibby Line Group, a long-standing family business and one of the UK’s oldest independent companies

What you’ll be doing:

• Managing your own ledger across a portfolio of UK clients
• Building strong, long-term relationships with customers
• Having telephone-based credit control and risk assessment conversations
• Reviewing documentation and analysing risk
• Working closely with colleagues to deliver a high-quality, joined-up service

You’ll be part of a wider community of 55 Credit Controllers, working alongside more than 150 colleagues across our Leicester and Manchester offices, so support is never far away!

Who are we looking for?

• Experience in customer support, credit control, or a similar customer-facing role
• Strong telephone communication and administrative skills
• Confidence handling conversations around payment and risk
• A positive, professional approach and a willingness to learn

What you’ll get in return:

• 25 days' holiday plus bank holidays, increasing with service, with buy/sell options
• Private healthcare for you and your family
• Company pension scheme
• Flexible benefits (gym membership, tech, health assessments and more)
• Access to an online wellbeing centre
• Discounts with a wide range of retailers
• Plus, much more!

There’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work which is highlighted through our values: We partner with customers for long term success, We redefine what’s possible, We deliver what matters, when it matters and We support each other to be our best.

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the Recruitment process.