Credit Controller

IPS Group Ltd; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing, values-led company in Leeds seeks a 'Credit Controller' to support its financial stability and tenant relationships. The role involves managing rent and non-rent payments, negotiating payment plans, and collaborating closely with various departments. This is an opportunity to work in a supportive environment focused on meaningful community impact.

Benefits

Competitive salary + annual bonus

Casual dress code

Company pension scheme

On-site gym access

Free flu jab

Cycle-to-work scheme

Extra leave for your birthday and house moves

Long-service bonuses

Regular team events

Qualifications

• 2+ years of experience in credit control, property management, or financial services.
• Reliable and meticulous with financial records.
• Confident working independently and in a team.

Responsibilities

• Monitor and manage rent and non-rent arrears.
• Educate tenants on budgeting and financial management.
• Provide clear updates to management through reporting.

Skills

Communication

Negotiation

Organization

Empathy

Tools

Microsoft Office Suite

Google Sheets

Job description

Are you highly organised, proactive, and passionate about creating meaningful change through your work?
If you’re ready to take ownership in a growing, values-led company, this is your opportunity.

Our client is an ambitious and fast-growing Leeds-based business with a bold vision: to create vibrant, thriving communities across England. Their continued success is driven by a dedicated team, a strong company culture, and a genuine focus on people — both residents and colleagues.
They are currently looking for aCredit Controller to join their friendly and professional team. This is a vital role that supports the financial stability of our organisation, working closely with tenants to manage rental and non-rental payments with empathy, efficiency, and fairness.

Key Responsibilities for Credit Controller

• Monitor and manage rent and non-rent arrears
• Communicate proactively with tenants regarding payments and arrears
• Negotiate realistic payment plans where needed
• Maintain accurate financial records and reports
• Collaborate with departments such as Lettings, Accounts, and Maintenance
• Ensure all activity is compliant with relevant legislation
• Educate tenants on budgeting and financial management
• Provide clear, timely updates to management through reporting

Essential

• Experienced in credit control, property management, or financial services (2+ years preferred)
• Organised, reliable, and meticulous with your records
• A natural communicator with strong negotiation skills
• Empathetic and solution-focused, even in challenging conversations
• Comfortable working both independently and as part of a team
• Confident using Microsoft Office Suite and Google Sheets

What You’ll Get:

• Competitive salary + annual bonus
• Casual dress code and collaborative work culture
• Company pension scheme
• On-site gym access
• Free flu jab
• Cycle-to-work scheme
• Extra leave for your birthday and house moves
• Long-service bonuses and work anniversary vouchers
• Regular team events and agile working options