Credit controller

Your World; Leatherhead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

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Competitive pay

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Job summary

Your World is seeking an experienced Credit Controller to join the Finance team in Leatherhead. You will manage debts across private patients, insurers, NHS bodies and third parties, resolving queries professionally and supporting system/process improvements.

Role emphasizes ledger control, overdue follow-ups, and collaboration with billing and site staff to ensure invoice accuracy. Strong numerical, Excel and communication skills are essential.

Qualifications

• Experience in a Credit Control environment (healthcare or NHS experience advantageous).
• Strong numerical and computer literacy with MS Excel/MS Office proficiency.
• Excellent written and verbal communication and negotiation skills.
• Meticulous record-keeping and reconciliations; ability to prioritise tasks under deadlines.

Responsibilities

• Ledger control and monitor outstanding debts to ensure prompt cash collection.
• Proactively follow up on overdue accounts via telephone, email and written correspondence.
• Manage complex debt recovery accounts and advise on legal referrals per policy.
• Liaise with patients, insurers, NHS bodies to resolve billing queries and disputes.
• Prepare regular reports on debtor status, bad debt provisions and collection performance.

Skills

Credit control

Negotiation

Attention to detail

Workload management

Communication

Tools

MS Excel

MS Office

Job description

Duration of booking:Expected to last 3 months with possible extension

Proposedstartdate:September 2026

Pay Rates:Up to£ per hour Umbrella or £ per hour PAYE inclusive of holidaypay

Hours / Working Days:37.5 hours per week / Monday to Friday, 9am – 5pm

Based:Office / Hospital

Role Overview

We are seeking an experienced, detail-orientedCreditControllerto join our Finance team. In this role, you will beresponsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third-party payers. You will play a crucial role in maintaining a healthy debtors' ledger,resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes.

KeyResponsibilities

Debt Collection & Account Management

• Ledger Control:Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors' ledger.
• Overdue Accounts:Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies.
• Escalations:Manage complex debtrecovery accounts, including making decisions on legalreferrals following internal protocols.

Stakeholder Liaison & Customer Service

• QueryResolution:Liaise with patients, insurance companies, and NHS Shared Business Services toresolve billing queries and disputes in a prompt, empathetic, and professional manner.
• Cross-Team Collaboration:Work closely with the billing team and site-based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments.
• Customer Care:Consistently deliver high-quality customer service during all inbound and outbound communication.

Reporting &Reconciliations

• AccountReconciliation:Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed.
• ManagementReporting:Prepare and presentregularreports on debtor status, bad debt provisions, and collection performance to senior management.

Systems, Process Improvement & Compliance

• Record Keeping:Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems.
• Process Improvement:Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices.
• Compliance & Audits:Ensure strict adherence to data protection and confidentialityregulations (e.g., GDPR), assist with audits, and supplyrequested documentation.
• Team Support:Provide general assistance and support to colleagues across the broader Finance team asrequired.

Requirements & Qualifications

• Experience:Proven experience working within aCreditControl environment (healthcare or NHS-related sector experience is advantageous).
• Technical Skills:Sound numerical and computer literacy, including intermediate-to-advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems.
• Communication & Negotiation:Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer-centric approach.
• Attention to Detail:Excellent accuracy and a meticulous approach torecord-keeping andreconciliations.
• Workload Management:Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure.

Win prizes in the Your Loyalty monthly reward draw!

How does it work? It couldn't be simpler. Every time you work 40 hours withinany calendar month through Your World,you'll earn one entry into our monthly reward draw! You'll also receive an additional entry for every 8hours you work in excess of the initial 40!

Other benefits of working with Your World

Competitive pay

We aim to get you the best rates based on your skills and experience.

Quick registration

Our world class compliance team will help you get out to work in no time.

24/7 support

Our dedicated recruitment experts and round-the-clock out of hours team are always here for you.

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