Credit Controller

TN United Kingdom; Ipswich; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Recoveries Team. This role involves managing collections and recoveries for a diverse debt portfolio, ensuring accurate billing, and communicating effectively with customers. The company prides itself on exceptional service and offers a supportive environment for professional development. With flexible working options, generous holidays, and a commitment to employee well-being, this position is perfect for someone looking to make a significant impact while advancing their career in a dynamic setting.

Benefits

25 Days Holiday

Private Healthcare

Flexible Working

Daily Office Breakfast

Access to Discounts

Team Socials

Pension Scheme

Professional Development Opportunities

Qualifications

• Strong understanding of debt recoveries and collections.
• Excellent written and verbal communication skills.

Responsibilities

• Manage collections and recoveries of the debt portfolio.
• Ensure accurate billing and escalate accounts as needed.
• Contact customers professionally and mitigate credit loss.

Skills

Analytical Skills

Communication Skills

Organisational Skills

Initiative

Conflict Resolution

Job description

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Hours: Full-time

Our client is a UK-based alternative lender offering flexible business loans to small and medium-sized enterprises (SMEs). Founded in 2014, it provides options like unsecured loans and revenue-based financing with customizable repayment terms. Theyre known for exceptional customer service and tailored loan solutions, helping businesses that may not qualify for traditional bank loans.

The Role

You will work as part of the Recoveries Team and be responsible for managing collections and recoveries of the debt portfolio across the clients book.

Responsibilities

Ensure accurate billing and interest charges with the Finance Department.

Escalate accounts to appropriate stakeholders as needed.

Contact customers professionally, adhering to the clients policies to avoid reputational risk.

Mitigate credit loss by taking case-specific actions.

Handle and monitor escalated credit reviews.

Analyse credit reports and address early warnings.

What We're Looking For

Professional and confident, with a strong understanding of recoveries.

Excellent written and verbal communication skills.

Able to take initiative while following company policies.

Strong analytical, administrative, and organisational skills.

Assertive in handling confrontation.

What You'll Get

Competitive Salary: Annual reviews, equal pay, and a pension scheme.

Generous Holiday: 25 days, with options to buy/sell leave, plus your birthday off.

Professional Development: Training, webinars, and career advancement opportunities.

Healthcare: Private healthcare, sick pay, and enhanced maternity pay.

Flexible Working: Hybrid work options available.

Perks & Discounts: Access to exclusive discounts.

Free Breakfast: Daily office breakfast.

Team Socials: Regular outings and events.