Credit Controller

RGH-Global Limited; Ipswich; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Recoveries Team. This role involves managing collections and recoveries of a diverse debt portfolio, ensuring accurate billing, and mitigating credit loss. The company, known for its exceptional customer service, offers a supportive environment with hybrid working options, competitive salaries, and generous holiday entitlements. If you possess strong analytical and communication skills and are ready to take on challenges, this opportunity could be the perfect fit for you.

Benefits

Competitive Salary

Generous Holiday

Professional Development

Private Healthcare

Flexible Working

Exclusive Discounts

Daily Office Breakfast

Regular Outings and Events

Qualifications

• Professional and confident with a strong understanding of recoveries.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Manage collections and recoveries of the debt portfolio across the client's book.
• Ensure accurate billing and interest charges with the Finance Department.

Skills

Communication Skills

Analytical Skills

Organisational Skills

Confidence in Handling Confrontation

Job description

Hours: Full-time

Our client is a UK-based alternative lender offering flexible business loans to small and medium-sized enterprises (SMEs). Founded in 2014, it provides options like unsecured loans and revenue-based financing with customizable repayment terms. They are known for exceptional customer service and tailored loan solutions, helping businesses that may not qualify for traditional bank loans.

The Role

You will work as part of the Recoveries Team and be responsible for managing collections and recoveries of the debt portfolio across the client's book.

Responsibilities

1. Ensure accurate billing and interest charges with the Finance Department.
2. Escalate accounts to appropriate stakeholders as needed.
3. Contact customers professionally, adhering to the client's policies to avoid reputational risk.
4. Mitigate credit loss by taking case-specific actions.
5. Handle and monitor escalated credit reviews.
6. Analyse credit reports and address early warnings.

What We're Looking For

1. Professional and confident, with a strong understanding of recoveries.
2. Excellent written and verbal communication skills.
3. Able to take initiative while following company policies.
4. Strong analytical, administrative, and organisational skills.
5. Assertive in handling confrontation.

What You'll Get

1. Competitive Salary: Annual reviews, equal pay, and a pension scheme.
2. Generous Holiday: 25 days, with options to buy/sell leave, plus your birthday off.
3. Professional Development: Training, webinars, and career advancement opportunities.
4. Healthcare: Private healthcare, sick pay, and enhanced maternity pay.
5. Flexible Working: Hybrid work options available.
6. Perks & Discounts: Access to exclusive discounts.
7. Free Breakfast: Daily office breakfast.
8. Team Socials: Regular outings and events.