Credit Controller

The City & Guilds Group; Guildford; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading organization seeks a Credit Controller to join their team in Wakefield. The role involves managing customer relations, collections, and credit limits to ensure financial stability. Ideal candidates will have strong communication skills and experience in fast-paced environments, with the opportunity to work hybrid and receive extensive benefits.

Benefits

Private Medical Healthcare

Life Assurance

Income Protection

Company Pension Scheme

Free Onsite Parking

25 Days Holiday plus Bank Holidays

Volunteering Opportunities

Qualifications

• Experience in a credit control environment.
• Ability to manage a high volume of transactions.
• Strong communication skills, both verbal and written.

Responsibilities

• Contact customers for payments and collection notes.
• Manage credit limits and encourage direct debits.
• Maximize collections to meet monthly KPIs.

Skills

Communication

Teamwork

Problem Solving

Customer Service

Persuasion

Tools

Microsoft Excel

SAP

Job description

Social network you want to login/join with:

We are looking for a Credit Controller to join our busy team in Wakefield.

If you have worked in a Credit Control function before, you are a great communicator with excellent telephone manner and you are a supportive team player then this may be exactly what you are looking for!

You could be working as an accounts assistant, finance assistant or finance analyst currently and looking to develop your credit control skills.

The office is based in Wakefield, just off junction 41 of the M1. We offer modern office facilities together with an onsite car park.

• Full time permanent role 35 hours per week
• Hybrid working between the office and home
• Free onsite parking
• Private Medical Healthcare
• Life Assurance
• Income Protection
• Company pension scheme and many other voluntary benefits.

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.

City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; [emailprotected]

Experience

Experienced

£27,000 depending on experience

Type of role

Permanent

Full-time or part-time

Full-time

Location - Country

UK

Location - City

Wakefield

Business Unit

Finance & Commercial

24/06/2025

Vacancy ref

8097

Documents

• Role Profile
  (PDF , 132.88kb)

About the role

You will be contacting customers by phone and email, taking card payments, making collection notes and raising credit/write off/refunds to ensure the City & Guilds has the money it needs to continue to fulfill its purpose - to make a difference, by enabling people and organisations to develop their skills for personal and economic growth.

A vast majority of our clients are Universities and Colleges and we also have a number of private training providers for you to keep in touch with.

You will need to maximise your collections to meet and surpass your monthly KPIs. In addition to this, you will be setting and monitoring credit limits, encouraging customers to set up direct debits, and to accept electronic billing and statements.

About you

We want to hear from enthusiastic, confident individuals who have experience of a fast-paced credit control environment, are quick to learn, and are able to deal with a large volume of transactions and customers.

We need excellent communicators who are persuasive over the phone and via email to ensure they attain the balance of reaching targets whilst maintaining good working relationships with our customers. Your ability to draw upon your knowledge of Microsoft Excel, Outlook, and your outstanding customer service, will be essential to your success in the role.

It is crucial that you can work effectively as part of a team to ensure that together, you reach your KPIs. Having that team spirit, a passion for problem-solving, and a knowledge of SAP will contribute to your success.

Our Story and Mission

To find out more about City & Guilds please click on the following link:

About us | City & Guilds

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

Next Steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.