Credit Controller

DGi; Greater Manchester; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Performance Bonus

Hybrid working

23.5 days holiday

Birthday Leave

Healthcare

Pension

Life Assurance

Season ticket loan

Staff travel discounts

Cycle to Work

Job summary

DGI in Manchester is seeking an experienced Credit Controller to ensure accuracy of the sales ledger and contact clients about outstanding debts. The role suits someone used to high-volume environments and a proactive, professional style.

You will manage a share of the debtor book, chase payments by phone, email and letter, resolve queries via our helpdesk, and build strong relationships with client finance teams.

Qualifications

• Proven Credit Controller experience in a high-volume environment.
• Ability to work independently and in a team to hit targets.
• Good analytical skills with excellent attention to detail.
• Excellent communication with internal and external stakeholders.
• Solid understanding of finance; AAT qualification or above desirable.

Responsibilities

• Effectively managing a share of the debtor book.
• Daily collection of due amounts via telephone, email and letter.
• Investigating and collecting evidence to support debt collection.
• Building strong relationships with client finance departments.
• Resolving unallocated receipts / credit balances.
• Handling queries via a helpdesk ticketing system promptly.
• Liaising with clients on remittances and corrections.

Skills

Credit control

High-volume experience

Analytical skills

Excel skills

Communication skills

Teamwork

Education

AAT qualification or above

Tools

Excel

Job description

Welcome to DGI! With offices in Manchester, Ireland, Germany and the USA, DGI is a full-service Travel Management Company (TMC) specialising in the humanitarian, academic and not-for-profit sectors. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values. As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.

It's an exciting time to come and join us!

We are currently looking for an experienced Credit Controller to ensure accuracy and completeness of the sales ledger and communicate with clients regarding outstanding debt. The role will suit an experienced credit controller who enjoys working in a high-volume role and has a proactive, determined and professional style. Primary responsibilities will include:

• Effectively managing a share of the debtor book of the company
• Daily collection of due amounts via telephone, email and letter
• Investigating and collecting evidence to support debt collection
• Building strong relationships with the finance departments of our client base
• Resolving unallocated receipts / credit balances
• Dealing with and resolving queries in a prompt manner through a helpdesk ticketing system
• Liaising with clients following incorrect or missing remittances

Job Requirements:

• Proven Credit Controller experience gained in a high-volume environment
• The ability to work independently, and within a team, to achieve individual and departmental targets
• Good analytical and Excel skills with excellent attention to detail
• Excellent communication skills with the ability to build relationships with internal and external stakeholders to achieve the desired outcome
• A solid understanding of finance is essential (AAT qualification or above is desirable)

In return you'll receive some fantastic benefits:

• Salary £28,000 - £31,000 p.a. (depends on experience) plus Performance Bonus
• Opportunity for combination of office and home working
• 23.5 days holiday (plus bank holidays), rising to 24.5 days
• Option to buy or sell additional annual leave
• Birthday Leave (in your birthday month)
• Option to buy or sell additional annual leave
• Healthcare Cash Plan
• Pension
• Life Assurance
• Season ticket loan
• Discounted staff travel
• Cycle to Work Scheme
• Reward scheme and benefits platform
• Enhanced Leave and Pay entitlements above Statutory Minimums
• Please see more benefit details attached in the Supporting Document

If you are interested in the Credit Controller role and meet the criteria outlined above, then please get in touch. Our working hours are 8.45am - 5.30pm, Monday - Friday and our office is based in central Manchester. We offer a hybrid working pattern of 3 days office (Tuesday - Thursday) and 2 days working from home (Monday and Friday).

We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.

Please visit our company LinkedIn page https://www.linkedin.com/company/dgi-travel/ to learn more about us and what we do.

PASSIONATE - We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.

We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.