Credit Controller

Gilson Gray; Edinburgh Gate; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

A competitive salary with annual bonus

32 days holiday a year

Birthday day off

Death in Service benefits

Pension scheme

Wellbeing initiatives

Staff discount on Firm services

Job summary

Gilson Gray LLP in Edinburgh (with Glasgow option) is seeking an experienced Credit Controller to strengthen the finance team. You will manage client accounts, process payments, and monitor payment plans, ensuring timely cash collection for a busy, law‑firm finance department.

The role requires solid credit control experience, strong Excel skills (pivot tables and VLOOKUP), and a proactive, client‑facing approach.

Qualifications

• Credit control experience within legal sector is desirable.
• Excel skills required, ability to produce pivot tables, vlookups & other formulated data desirable.
• Work within a fast-paced environment.
• Ability to work under own initiative and proactively drive improvement in function.
• Team player capable of building strong relations with clients and colleagues.
• Positive attitude.
• Good attention to detail.
• Adapts well to change.

Responsibilities

• Take card payments via online portal.
• Monitor monthly payment plans to ensure funds are received on due date.
• Excellent customer service on telephone calls, emails received from clients.
• Issuing fees/receipts to clients at month end and upon completion of property sale.
• Maintaining & monitoring Credit Control inbox daily, escalating as required.
• Attendance at monthly review meetings to assist Head of Credit Control.
• Establishing relations with clients finance teams to drive efficient and timely cash collection.
• Chase overdue debtor balances in line with Credit Control Procedures and workflows.
• Ensure the highest standards of quality, accuracy for input into systems.
• Manage a portfolio of accounts ensuring timely and effective collection of debt.
• Ad Hoc duties as and when required by the management team.

Skills

Credit control

Customer service

Communication

Team player

Education

Excel pivot tables

VLOOKUP

Tools

Excel

Job description

About Gilson Gray

Gilson Gray is a multi-award-winning full-service law firm with offices in Edinburgh, Glasgow, Aberdeen, Dundee, Forfar, East Lothian, Perth, Lincoln and London. We offer expert legal, property and financial services. Alongside our legal teams, our property division is made up of experienced Estate Agency and Lettings professionals who guide clients through every stage of buying, selling, letting, and managing property. Our financial services division brings together experts in financial planning and wealth management, allowing us to deliver joined-up advice and personalised solutions tailored to each client's goals and circumstances.

Founded in 2014 as a bold challenger to the traditional legal market, we executed the largest full-service launch in sector history. Now a multi-award-winning firm and one of the UK’s fastest-growing legal practices, we bring together top legal talent to deliver commercially astute, cost-effective, and technically excellent solutions. Our innovative approach and client-first ethos continue to redefine industry standards, cementing our position as a true market leader.

We are one of the UK’s most prominent law firms. We’ve achieved this by being different.

Different people. Different approach. Different results.

The Role

We are looking to further strengthen our current team with the appointment of an experienced candidate. The successful candidate would ideally be based within our Edinburgh office, however, we would consider this role being based in Glasgow also.

As a Credit Controller at Gilson Gray LLP you’ll be responsible for:

• Take card payments via online portal.


• Monitor monthly payment plans to ensure funds are received on due date.


• Excellent customer service on telephone calls, emails received from clients.


• Issuing fees/receipts to clients at month end and upon completion of property sale.


• Maintaining & monitoring Credit Control inbox daily, escalating as required.


• Attendance at monthly review meetings to assist Head of Credit Control.


• Establishing relations with clients finance teams to drive efficient and timely cash collection.


• Chase overdue debtor balances in line with Credit Control Procedures and workflows.


• Ensure the highest standards of quality, accuracy for input into systems.


• Manage a portfolio of accounts ensuring timely and effective collection of debt.


• Ad Hoc duties as and when required by the management team.

Required Knowledge and Experience

• Credit control experience within legal sector is desirable although not essential.


• Excel skills required, ability to produce pivot tables, vlookups & other formulated data desirable although not essential.


• Work within a fast-paced environment.


• Ability to work under own initiative and proactively drive improvement in function.


• Team player capable of building strong relations with clients and colleagues.


• Positive attitude.


• Good attention to detail.


• Adapts well to change.

Our Team

We are a strong and dynamic team who provide finance services to the full-service legal practice. The finance team capture Credit Control, Cashroom, AML Compliance and Accounts payable. We strive to ensure that all departments and clients of the firm receive an excellent service. There are 4 other credit controllers based in our Edinburgh office.

About You

We want you to help us deliver exceptional customer service, embrace smarter ways of working and build a culture where expertise, collaboration and ambition thrive. To lead the way for the next chapter at Gilson Gray we want people that are looking for more than just a role - those who want to be part of meaningful change.

Our ideal candidate would:

• Take pride in producing high-quality, accurate and timely work, whilst maintaining personable and informative communication with clients and colleagues.


• Have previous experience in a legal sector.


• Possess excellent excel skills.

Benefits

• A competitive salary with annual review and potential bonus award depending upon performance


• 32 days holiday a year (includes bank holidays)


• Birthday day off


• 3 x Death in Service benefits


• Membership of an occupational pension scheme


• Wellbeing initiatives and opportunity to access online Health Provider


• Staff discount on Firm services