Credit Controller

Pertemps Wrexham; Chester; Hybrid; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Home-based working

Office options: Winsford or Birmingham

25 days annual leave

3% employer pension contribution

Job summary

Pertemps Wrexham is hiring a Credit & Collections Specialist for a primarily home-based role with optional offices in Winsford or Birmingham (Lifford). The role focuses on customer accounts, debt collection, risk assessment, and improving cash flow within the Order-to-Cash process.

The ideal candidate has 5+ years in credit control or AR, excellent negotiation and Excel skills, and the ability to work independently while supporting audits and cross-team collaboration.

Qualifications

• 5+ years in Credit Control or Accounts Receivable environments.
• Experience with Order-to-Cash processes and large commercial accounts.
• Experience in credit assessment and customer risk management.
• Strong reconciliation, analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage Accounts Receivable ledgers and ensure balances are accurate and up to date.
• Proactively manage overdue debt and conduct regular collections calls.
• Investigate and resolve account discrepancies and customer disputes.
• Reconcile customer accounts and unallocated cash.
• Assess customer creditworthiness and establish/update credit limits.
• Review new customer credit applications and make recommendations.
• Monitor payment performance and financial risk; prepare AR analysis.
• Collaborate with commercial teams and senior stakeholders on terms and exposure.
• Negotiate terms and manage orders on credit hold or referral.
• Support internal/external audits and stay aware of insolvency requirements.

Skills

Credit control

Accounts receivable

Credit risk

Analytical skills

Negotiation

Communication

Attention to detail

Organizational skills

Tools

Oracle ERP

Job description

This home-based Credit Controller position with Pertemps Wrexham offers remote working, with office options in Winsford or Birmingham. The successful candidate will manage customer accounts, collect outstanding debt, assess credit risk, and support improvements in cash flow and working capital. Key duties include overseeing the accounts receivable and order-to-cash function, reconciling balances, and liaising with clients to resolve queries. Strong communication, negotiation, and analytical abilities are essential, alongside proven collections experience. The salary is £36,000 to £42,000 per annum, working Monday to Friday, 8:30am to 5:30pm, with 25 days holiday and a 3% employer pension contribution. Chester-based applicants are well placed for this role.

Credit & Collections Specialist Location: UK – Home Based Office Options: Winsford or Birmingham (Lifford) Salary: £39,000 – £43,000 per annum Holiday: 25 days Pension: 3% employer contribution Bonus: No bonus Hours: Monday to Friday, 8:30am – 5:30pm

The Role

We are recruiting on behalf of our client for an experienced Credit & Collections Specialist to join their finance team. This is a key role within the Accounts Receivable and Order-to-Cash function, responsible for managing customer accounts, collecting outstanding debt, assessing credit risk and supporting improvements in cash flow and working capital. The role is UK-based and primarily home working, with the option to work from the Winsford or Birmingham (Lifford) office for those who prefer an office environment.

Key Responsibilities

• Manage assigned Accounts Receivable ledgers and ensure balances are accurate and up to date.
• Proactively manage overdue debt and conduct regular customer collection calls.
• Investigate and resolve account discrepancies and customer disputes.
• Reconcile customer accounts and unallocated cash.
• Assess customer creditworthiness and establish, review and update credit limits.
• Review new customer credit applications and make appropriate recommendations.
• Monitor customer payment performance and financial risk.
• Prepare monthly ledger and Accounts Receivable analysis.
• Monitor key measures including DSO, overdue debt and current balances.
• Work closely with commercial teams and senior stakeholders on customer accounts, credit exposure and payment terms.
• Negotiate payment terms where appropriate.
• Manage customer orders placed on credit hold or credit referral.
• Provide support for internal and external audits.
• Maintain an awareness of relevant bankruptcy and insolvency requirements.
• Identify and implement opportunities to improve credit and collections processes and cash flow.

About You

• We're looking for an experienced Credit Control or Accounts Receivable professional with: 5+ years' experience in Credit Control, Accounts Receivable or a related finance environment.
• Strong knowledge of the Order-to-Cash process.
• Experience managing and collecting large commercial customer accounts.
• Experience in credit assessment and customer risk management.
• Strong reconciliation, analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Strong attention to detail and organisational skills.
• A proactive and persistent approach to collections.
• The ability to manage multiple priorities and work independently.
• Strong Microsoft Excel and general IT skills.
• Experience with Oracle or another ERP system would be advantageous.

What's on Offer

• £39,000 – £43,000 salary
• 25 days' annual leave
• 3% employer pension contribution
• Home-based working
• Option to work from Winsford or Birmingham (Lifford)
• Opportunity to join an established finance function in a role with genuine responsibility for customer relationships, cash collection and working capital performance.

If you're an experienced Credit & Collections professional looking for a home-based opportunity with flexibility around office working, we'd be keen to hear from you.