Credit Controller

Arbtech; Chester; On-site; GBP 25,400 - 28,000; Full time

Job summary

Arbtech, the UK’s leading ecological and arboricultural consultancy, is seeking a Credit Controller to join the Finance team in Chester. You will manage invoice payments, contact clients and collaborate with colleagues to ensure timely cash collection and accurate records.

This full-time role calls for hands-on ownership, problem solving and a proactive approach in a fast-paced environment. Strong English, clear communication and proficiency with Microsoft Office are essential.

Qualifications

• Credit control experience required.
• Excellent English, strong phone communication.
• Able to manage payments and sensitive information.

Responsibilities

• Chase payments from early debt clients by phone and email.
• Resolve payment issues and escalate when needed.
• Document all communications and maintain admin records.
• Support team during busy periods.
• Collaborate with internal teams to improve processes.
• Ensure compliance and quality standards.
• Perform other administrative duties as required.

Skills

Credit Control

English proficiency

Phone communication

Microsoft Office

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Credit Controller

Department: Finance

Employment Type: Full Time

Location: Chester

Reporting To: Harriet Paul

Compensation: £25,400 - £28,000 / year

Description

Credit Controller

Arbtech

Who we are

We are Arbtech – the UK’s fastest-growing and number-one ecological and arboricultural consultancy. After an incredible period of growth, we’re expanding our finance team and looking for someone who wants to be part of our mission to balance nature and progress. If that sounds like you, join us as a Credit Control Administrator at our head office on the outskirts of Chester, near Broughton Business Park.

Part of the Celnor Group

Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.

While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.

Job details

This role is central to the day-to-day success of the business and contributes directly to operational performance and customer outcomes. As Credit Controller, you will be responsible for working with clients to get the invoices paid, working closely with colleagues across the business to ensure high standards of delivery, compliance and continuous improvement.

This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership, solving problems and making a tangible impact.

What you will do

• Contacting “early debt” clients – i.e. those with relatively recent outstanding payments – via phone and email to chase payment


• Addressing issues and queries that may be leading to late payment, escalating to the Debt Lead where necessary


• Meticulously documenting all communications and ensuring related admin is complete


• Supporting the wider team during busy periods


• Carrying out other administrative duties as required


• Work collaboratively with internal teams and stakeholders


• Contribute to continuous improvement, compliance and quality standards

Who you are

You are an experienced and motivated professional who brings a practical, solutions-focused mindset. You will ideally have:

• High levels of motivated and be passionate about your work


• Exceptional spoken and written English skills; particularly strong phone communication skills which you are eager to use


• Can work efficiently under pressure and meet deadlines in a fast-paced environment


• Be proficient in Microsoft Office, including Word, Excel, and Outlook


• Can handle payments and sensitive information with care and confidentiality


• Work well as part of a team and can build strong relationships with internal departments


• Prior credit control experience is required.

Important information

Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.

We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.