Credit Controller

TN United Kingdom; Burnley; On-site; GBP 27,000; Full time

Job summary

A leading company in Burnley is seeking a Credit Controller to manage customer accounts and outstanding debts. The role involves daily communication with customers, processing credit checks, and maintaining accurate records. The ideal candidate will have previous experience in credit control and strong communication skills. Join a supportive team with excellent benefits including additional leave for your birthday and a fun working environment.

Benefits

Additional day annual leave for birthday

Free breakfast

Early Friday finish

Fun, supportive working environment

Dress down office

25 days annual leave plus bank holidays

Pension

4 x salary life assurance

Qualifications

• Previous Credit Controller or debt recovery experience required.
• Experience working in an office environment, preferably within a Credit/Accounts department.

Responsibilities

• Calling customers to discuss payment of outstanding debts.
• Dealing with applications forms and customer queries.
• Liaising with the Credit & Collections Supervisor.

Skills

Communication

Attention to Detail

Numeracy

Organizational Skills

Teamwork

Education

C in English and Maths

Tools

Microsoft Office

Job description

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Reporting to the Credit Supervisor, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

Duties & Responsibilities

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions
• Dealing with applications forms.
• Contacting customer regarding the Exposure on the fuel cards and expired credit limits
• Dealing with additional card orders, card limits and change of details
• Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
• Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans
• Any other duties as may be reasonably required.

Requirements

Education & Experience

• Previous Credit Controller or debt recovery experience required.
• Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
• Experience working in an office environment, preferably within a Credit/Accounts department.
• Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
• Accuracy and attention to detail with good numeracy skills.
• Good communicator with professional and confident telephone manner.
• Methodical with ability to organise and prioritize.
• Enthusiastic and motivated with the ability to work well individually and as part of a team.
• Salary of £26,410 per annum.
• An additional day annual leave for your birthday.
• Free breakfast.
• Early Friday finish.
• Fun, supportive working environment.
• Dress down office.
• 25 days annual leave plus bank holidays.
• Pension.
• 4 x salary life assurance.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.