Credit Controller

Belmont Recruitment; Ashtead; On-site; GBP 22,000 - 34,000; Full time

Job summary

Belmont Recruitment is hiring a Credit Controller for a private healthcare organisation in Ashtead on an ongoing temporary contract. The role is full-time (37.5 hours per week) with hours 9am–5pm, Monday to Friday.

You will monitor debts from private patients, insurers and NHS bodies, chase payments, reconcile accounts and provide reporting on collections, liaising with billing teams to resolve queries and disputes.

Qualifications

• Experience in credit control or debt collection.
• Strong numerical and analytical abilities.
• Excellent communication and negotiation skills.
• Ability to learn different finance systems.

Responsibilities

• Monitor and manage outstanding debts from private patients, insurers and NHS bodies.
• Ensure prompt collection of payments and minimise arrears.
• Follow up on overdue accounts via telephone, email and written correspondence.
• Liaise with patients, insurers and NHS Shared Business Services to resolve billing queries.
• Reconcile accounts and investigate discrepancies with billing/operational teams.
• Prepare reports on outstanding debts and collection performance.
• Manage complex debt recovery cases, including referrals to legal teams.

Skills

Credit control

Attention to detail

Numerical ability

Communication skills

Tools

Excel

MS Office

Job description

Belmont Recruitment are currently looking for a Credit Controller to join a private Healthcare Organisation on an ongoing temporary contract. This is a full-time rol e working 37.5 hours per week, Monday to Friday.

Hours - 9am to 5pm, Monday to Friday.

Key Responsibilities

• Monitor and manage outstanding debts from private patients, insurance companies, NHS bodies and third-party payers.

• Ensure the prompt collection of payments to minimise outstanding debts.

• Follow up on overdue accounts via telephone, email and written correspondence.

• Liaise with patients, insurers and NHS Shared Business Services to resolve billing queries and disputes professionally and empathetically.

• Provide excellent customer service when handling payment queries and making or receiving telephone calls.

• Reconcile accounts, investigate discrepancies and liaise with billing and operational teams to resolve issues.

• Work closely with the billing team to ensure invoices are accurate and issued promptly.

• Prepare reports on outstanding debts, bad debt provisions and collection performance.

• Manage complex debt recovery cases, including referrals to legal teams in line with internal policies.

Requirements

• Previous experience in credit control or debt collection.

• Excellent attention to detail and accuracy.

• Strong numerical and computer skills, including good working knowledge of Microsoft Excel and MS Office.

• Ability to learn and adapt to different finance systems.

• Excellent communication, negotiation and interpersonal skills.