Credit Control Team Leader - Maternity Cover

aig; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Total Rewards Program

Office-based role

Job summary

Talbot Underwriting Services Ltd in London seeks a Credit Control Team Leader for a 12-month FTC. You’ll lead day-to-day credit control operations, mentor the team, and drive timely premium payments. You’ll collaborate with underwriting, finance and operations to deliver robust controls and processes.

This role emphasizes stakeholder management and process improvement within a Lloyd’s market environment. The role requires experience in a credit control or underwriting support function, strong

Qualifications

• Experience in team management, including resourcing, training and development.
• Understanding of underwriting and underwriting operations within Lloyd’s market.
• Knowledge of Lloyd’s operational processes and systems.
• Experience in Credit Control and reconciliation within insurance is desirable.

Responsibilities

• Manage the day-to-day operations of the Credit Control Team.
• Act as the escalation point for the Credit Control Team.
• Mentor the team to reduce aged debt and strengthen relationships with brokers, coverholders and insurers.
• Oversee workflow, productivity, targets and performance outcomes for the team.
• Set and review individual and team objectives, providing timely feedback.
• Ensure processes are version-controlled and adhered to, with regular updates.
• Monitor premium and unallocated cash postings for accuracy and MI reporting.
• Produce daily, weekly and monthly team metrics reports as required.
• Provide operational guidance for team processes and procedures.
• Liaise with clients, brokers and underwriters to ensure timely premium payments and effective service.
• Collaborate with internal stakeholders including Underwriting, Operations, Finance, Delegated Underwriting, Talbot Overseas Offices, Claims, IT and Data Analytics, Risk, Compliance and Internal Audit.

Skills

Team management

Underwriting operations

Lloyd’s market knowledge

Stakeholder liaison

Process development

Credit control experience

Job description

Join us as a Credit Control Team Leader - 12 months FTC (Maternity Cover)

Make your mark in Talbot

Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs. Syndicate 2019 provides Lloyd’s investors with access to AIG’s Private Client Select (PCS) portfolio. Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions.

How you will create an impact

• Responsible for the day to day management of Credit Control Team
• Escalation point for the Credit Control Team
• To mentor and assist the Team to reduce aged debt, escalated issues, build strong relationships with back-office processing functions including but not limited to Lloyd’s brokers, coverholders, lead insurers and the Lloyd’s central market premium processing platform.
• Responsible for the day to day oversight and workflow management of a team ensuring productivity, targets and objectives met.
• Ensure all team members have documented objectives, regularly review individual and team performance targets, outputs and behaviors providing timely feedback.
• Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
• Monitor and review all premium and unallocated cash postings for accuracy and MI reporting.
• Provide daily, weekly and monthly reporting for all required team metrics, as and when required.
• Produce operational and subject matter guidance for all team processes.
• Regularly liaise with external parties including clients, brokers, and Underwriters, and you will need to establish good working relationships accordingly to ensure targets and objectives are achieved in the payment of premium in a timely manner
• The role may involve working with a variety of internal stakeholders throughout the business:
  • Underwriting
  • Operations
  • Finance
  • Delegated Underwriting
  • Talbot Overseas Offices
  • Claims
  • IT and Data Analytics
  • Risk, Compliance and Internal Audit

What you’ll need to succeed

• Experience in Team Management is preferable– resourcing, training and development
• A good understanding of underwriting and underwriting operations
• Knowledge of Lloyd’s operational processes and systems
• Working with Process Development Teams and implementation of new business processes
• Previous experience working within a Credit Control department desirable
• Insurance Credit Control reconciliation experience desirable
• Understanding of Slips, associated endorsements and closings essential
• Knowledge of Lloyd’s market practices preferred

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: TH - OtherTalbot Underwriting Services Ltd (TS1)