Credit Control Supervisor

KennedyPearce Consulting; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

KennedyPearce Consulting is partnering with a well-established organisation in the UK to recruit a Credit Control Supervisor for its Finance team. The role focuses on mentoring a Credit Control team, acting as an escalation point for complex queries and ensuring timely collections in line with terms and KPIs.

You will report to the Credit Control Manager and play a key role in maintaining a strong debtor position while supporting process improvements across finance and sales teams.

Qualifications

• Experience in credit control and accounts receivable environments.
• Ability to mentor and support junior team members.
• Strong communication and relationship-building skills with internal and external stakeholders.

Responsibilities

• Support and mentor Credit Control team members.
• Act as first point of escalation for complex queries and unpaid debts.
• Monitor debtor position and prepare month-end debtor reports.
• Assist with allocation of receipts and reconciliation of accounts.
• Collaborate with Sales teams to resolve outstanding queries and improve processes.

Skills

Credit control

Accounts receivable

Mentoring

Communication

Numerical skills

Reconciliations

Tools

Microsoft Office

Job description

We are working with a well-established organisation that is looking to appoint a Credit Control Supervisor to join its Finance team.

This is a great opportunity for an experienced Credit Controller who is ready to take the next step, with responsibility for supporting and mentoring a team while acting as a key escalation point for more complex customer queries and outstanding debt.

The Role

Reporting into the Credit Control Manager, you will play an important role in maintaining a strong debtor position and ensuring payments are collected in line with agreed credit terms and team KPIs.

Key responsibilities will include:

• Supporting, mentoring and providing guidance to members of the Credit Control team
• Acting as a first point of escalation for complex queries and late-paying customers
• Monitoring the overall group debtor position
• Producing progress and debtor reports for month-end reporting
• Supporting the Credit Control Manager in delivering team objectives and KPIs
• Assisting with the allocation of receipts and reconciliation of customer accounts
• Handling sensitive customer queries and enquiries professionally
• Liaising with management regarding the withdrawal of services/facilities where accounts remain unpaid
• Building strong working relationships with Sales and Sales Administration teams
• Contributing to process improvements, initiatives and wider Finance projects

About You

We are looking for someone with previous experience within credit control / accounts receivable, ideally with some experience of supporting or mentoring colleagues.

You will ideally have:

• Previous experience in credit control, accounts receivable or a similar finance environment
• Strong communication and relationship-building skills
• Experience dealing with customers and corporate clients
• A confident and professional telephone manner
• Good numerical and reconciliation skills
• Experience using Microsoft Office ...