Credit Control

Distinct Recruitment; Nottingham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Distinct Recruitment in Nottingham is seeking an experienced Credit Controller for a permanent Hybrid role. You will manage overdue balances, chase payments by phone and email, and build strong relationships with clients and internal stakeholders.

You will investigate queries, negotiate payment arrangements, monitor aged debt, and contribute to monthly reporting. The team is supportive with structured onboarding and opportunities for development.

Qualifications

• Experience working in Credit Control and collecting overdue payments.
• Strong written and spoken communication.
• Ability to build relationships with customers and stakeholders.
• Proactive, organised with attention to detail.
• Willingness to collaborate with the wider team.

Responsibilities

• Proactively contacting clients by telephone and email to chase outstanding payments.
• Building positive relationships with clients and internal stakeholders.
• Investigating outstanding queries and working with colleagues to resolve payment delays.
• Negotiating payment arrangements and following up on agreed commitments.
• Monitoring aged debt and taking appropriate action to reduce overdue balances.
• Maintaining accurate records of collection activity and payment commitments.
• Assisting with monthly statements, credit control correspondence and reporting.
• Working with the wider Finance team to resolve unallocated payments and account queries.

Skills

Credit control

Communication skills

Relationship building

Organised

Problem solving

Job description

Credit Control Opportunity | Nottingham | Permanent | Hybrid Working | £29,000

Are you an experienced Credit Controller who enjoys building relationships, resolving queries and finding solutions rather than simply chasing outstanding payments? This is a great opportunity to join an established, supportive Credit Control team within a professional working environment where people genuinely enjoy working together. The vacancy has arisen following an internal promotion into another area of Finance, which gives a good indication of the opportunities available for those looking to develop their careers. You will be joining a knowledgeable, friendly team with a supportive manager, structured training and the opportunity to build relationships with a wide range of internal stakeholders and clients.

A great opportunity for the right person

There is plenty to like about this opportunity, particularly if you enjoy the relationship-building side of Credit Control.

What makes this opportunity attractive?

• A supportive, established team: Join a settled Credit Control department of 11 people, with a good mix of experience and a collaborative approach.
• Career development: The vacancy has arisen through internal progression, with opportunities to develop your skills and potentially move into other areas of Finance in the future.
• More than just debt chasing: Build relationships, investigate queries, negotiate payment arrangements and work with internal stakeholders to find solutions.
• Variety and exposure: Work with different clients and colleagues across the business, developing your communication and stakeholder management skills.
• A supportive manager: Benefit from clear guidance, structured onboarding and a team that is happy to share knowledge.
• Professional development: Potential opportunities for further training and qualification support.
• Hybrid working: Enjoy a balance of office collaboration and working from home once you have completed your initial training.

This is a role where your ability to communicate, build trust and resolve problems will be just as important as your ability to collect outstanding debt. The role will involve Working as part of the wider Credit Control team, you will take responsibility for managing overdue client balances and helping to ensure payments are received promptly.

Your responsibilities will include:

• Proactively contacting clients by telephone and email to chase outstanding payments.
• Building positive relationships with clients and internal stakeholders.
• Investigating outstanding queries and working with colleagues to resolve payment delays.
• Negotiating payment arrangements and following up on agreed commitments.
• Monitoring aged debt and taking appropriate action to reduce overdue balances.
• Maintaining accurate records of collection activity and payment commitments.
• Assisting with monthly statements, credit control correspondence and reporting.
• Working with the wider Finance team to resolve unallocated payments and account queries.

There is a good balance of independent responsibility and teamwork, with plenty of opportunity to interact with colleagues across the wider business.

What are they looking for?

You will already have experience working in Credit Control and be confident managing overdue accounts, communicating with customers and resolving queries. More importantly, you will be someone who enjoys working with people and understands the importance of maintaining positive relationships while achieving results.

Ideally, you will bring:

• Previous Credit Control experience.
• Confidence chasing overdue payments and negotiating payment arrangements.
• Strong communication skills, both over the telephone and in writing.
• The ability to build relationships with customers and internal stakeholders.
• A proactive, organised approach to managing your workload.
• Good attention to detail and confidence working with figures.
• Strong problem-solving skills and a willingness to investigate queries.
• A collaborative attitude and a genuine willingness to support the wider team.