Credit and Risk Manager

Severn Trent Water; England; On-site; GBP 54,000 - 70,000; Full time

Job summary

Severn Trent Water is seeking a Credit & Risk Manager to oversee credit strategies and mitigate risks within the utility sector. This role requires strong analytical skills and the ability to manage stakeholder relationships effectively. The successful candidate will contribute to the company's commitment to customer satisfaction and operational excellence while enjoying competitive benefits.

Benefits

Competitive Salary Offering of £54,000 - £70,000

28 days holiday + bank holidays

Annual bonus scheme of up to £2,250

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Private medical cover

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• In-depth knowledge of the utility market and credit risk frameworks.
• Experience in managing credit strategies and financial forecasting.

Responsibilities

• Identify, analyze, and mitigate credit risks in the water sector.
• Monitor and control regulatory commitments and manage risk registers.
• Deliver effective credit strategies for cash collection and customer experience.

Skills

Credit Risk Management

Data Analysis

Customer Satisfaction

Job description

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Post end date :28-May-25

Role Type : Full Time Contract

We’re Severn Trent and we think water…and people are wonderful!

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver those 8 million customers, and we think you’d love it.

EVERYTHING YOU NEED TO KNOW

We are looking for a Credit & Risk Manager to join our Commercial performance function, Reporting into the Debt, Data and Strategy Lead with responsibility for managing the credit strategy of Severn Trent here in Shrewsbury. The role will focus on identifying, analysing, and mitigating credit risks associated within the water sector and requires in depth knowledge of the utility market, credit risk frameworks and the regulatory environment.

The Credit & Risk Manager will also have responsibility for the technical delivery of our strategy plan including robust forecasting and adherence to the plan, ensuring that financial, planning and forecasting best practice is followed to ensure that we meet our in-plan commitments.

This role is a critical part of the management team and as such will be relied upon to present material risks to senior stakeholders to ensure the appropriate management and escalation of response is triggered and handled with the urgency required.

We are looking for someone to act on strategical direction but also be able to manage staff and create a strong culture of engaged and motivated people whilst holding a strong understands the dynamics that play into not just value and cost but also customer satisfaction.

WHAT YOU’LL BRING TO THE ROLE

You will be expected to deliver and monitor the effectiveness of the credit strategies to ensure our performance of water collection charges, cash collection and volumes of unbilled properties brought into charge.

This includes finding effective ways to deliver our social tariff strategy to the right customers and working with the operation to ensure delivery. Whilst actively maintaining knowledge of all regulatory/financial control responsibilities, relevant legislation and market innovation to ensure necessary operating standards; continued excellence and maximised debt collection.

Delivery against all Key Performance Indicators is crucial with particular focus on customer experience (supporting delivery of No1 Customer Service ambition) and operational effectiveness against stretching budgets.

Some of the Key accountabilities of the role will include:

• Monitor and control regulatory commitments to protect brand, reputation and license to trade including proactive management of relevant risk registers with necessary focus on protection of customer data at all times (especially when dealing with external suppliers)
• Work with business owners to ensure strategy supports effective resource utilisation to ensure delivery across all business areas and channels. Create highly effective engagement and buy into strategies through clear vision and expectations.
• Effective management of key metrics to give transparent view of debt performance with relevant analysis/insight to identify focus areas and improvement strategies.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude, we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Competitive Salary Offering of £54,000 -£70,000
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme of up to £2,250
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Private medical cover, life assurance, income protection and personal accident cover
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

If your curiosity has been piqued and you're wanting to find out even more, search#LifeAtSevernTrenton social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!