Creative Operations Manager, Tech, Systems & Data, The B-Hive

No7 Beauty Company; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Retirement plan

Employee discounts

Leave pay

Counselling access

Job summary

No7 Beauty Company is seeking a Creative Operations Manager to own and optimise the systems, data and tech that underpin how work moves through The B-Hive, our in-house creative agency.

You will lead Adobe Workfront administration, build dashboards, and drive continuous improvements across AEM Assets, Content Hub and related tools, partnering with IT and agency leadership.

Qualifications

• Adobe Workfront admin and optimisation proficiency.
• Ability to build dashboards and reports for utilisation, forecasting and performance.
• Experience improving workflows and system adoption.
• Knowledge of AEM Assets and Content Hub governance and integrations.
• Experience with billing, invoicing and freelance recharge processes.
• Oversight of agency systems, licenses and access in collaboration with IT.
• Proactive identification and testing of new features and improvements.
• Ability to create end-user guidance and training materials.

Responsibilities

• Adobe Workfront: Own admin, workflows, templates, forms, fields, dashboards and governance.
• Reporting & insight: Build dashboards across utilisation, workload and performance.
• Workflow optimisation: Simplify and automate processes; improve tool integration.
• AEM & asset management: Support metadata, asset workflows and governance.
• Commercial operations: Support billing, PO, invoices and freelance recharge.
• Technology & governance: Oversee licenses, subscriptions and access with IT partners.
• Continuous improvement: Track Adobe releases and implement enhancements.
• Training & adoption: Create guidance and training materials for teams.

Skills

Adobe Workfront administration

Reporting & insight

Workflow optimisation

AEM & asset management

Commercial operations

Technology governance

Continuous improvement

Training & adoption

Job description

Creative Operations Manager, Tech, Systems & Data, The B-Hive

Creative Operations Manager, Tech, Systems & Data, The B-Hive

Nottingham OR London

Closing date: Wednesday 7th October 2026

About the Role

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

Reporting to the Head of Creative Operations, you’ll own and optimise the systems, data and tech that underpin how work moves through B-Hive, helping us become a smarter, more efficient and data-led creative agency.

Strong, hands-on Adobe Workfront experience is mandatory. You’ll be confident administering and optimising Workfront, building reports and dashboards, interrogating data and using it to improve workflows and decision-making. You’ll also support our wider Adobe ecosystem, including AEM Assets and Content Hub.

Key responsibilities

• Adobe Workfront: Own admin and optimisation, including workflows, templates, forms, fields, dashboards, user access and governance.
• Reporting & insight: Build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance, turning data into actionable insight for agency leadership.
• Workflow optimisation: Identify opportunities to simplify and automate processes, improve system adoption and make our tools work better together.
• AEM & asset management: Support AEM Assets and Content Hub, including metadata, asset workflows, governance and Workfront integrations.
• Commercial operations: Support billing, PO, invoice and freelance recharge processes, ensuring accurate data and robust financial reporting.
• Technology & governance: Oversee agency systems, licences, subscriptions and access, working closely with IT, Adobe and other technology partners.
• Continuous improvement: Keep on top of Adobe releases and new functionality, proactively identifying, testing and implementing improvements.
• Training & adoption: Create guidance and training to help teams use our systems effectively and consistently.

What you’ll need to have (Our Must-Haves)

• Adobe Workfront: Own admin and optimisation, including workflows, templates, forms, fields, dashboards, user access and governance.
• Reporting & insight: Build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance, turning data into actionable insight for agency leadership.
• Workflow optimisation: Identify opportunities to simplify and automate processes, improve system adoption and make our tools work better together.
• AEM & asset management: Support AEM Assets and Content Hub, including metadata, asset workflows, governance and Workfront integrations.
• Commercial operations: Support billing, PO, invoice and freelance recharge processes, ensuring accurate data and robust financial reporting.
• Technology & governance: Oversee agency systems, licences, subscriptions and access, working closely with IT, Adobe and other technology partners.
• Continuous improvement: Keep on top of Adobe releases and new functionality, proactively identifying, testing and implementing improvements.
• Training & adoption: Create guidance and training to help teams use our systems effectively and consistently.

Where Your Brilliance Can Take You

At Boots, we believe in your potential. You’ll have the opportunity to grow your skills and advance your career in a supportive environment that values your contributions.

Why Join Us?

We’re more than just a workplace; we’re a community. Our Employer Value Proposition is built on collaboration, trust, and progress. You’ll be part of a team that champions inclusion and values individuality.

Rewards Designed for You

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

What’s Next?

We’re open to discussing part-time and job share options, and we’re happy to provide reasonable adjustments to support you throughout the application process.

Who We Are

At No7 Beauty Company, we’re proud to create the best in beauty for everyone. Join us in our mission to deliver care, confidence, and connection in communities across the UK and Ireland.