Creative Operations Manager, Tech, Systems & Data, The B-Hive

Boots Group; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan (up to ⁃

Generous employee discounts

Enhanced parental leave

EAP - counselling and support

Job summary

Boots Group in the UK is seeking a Creative Operations Manager for the Tech, Systems & Data team at The B-Hive. You will own and optimise Workfront and related Adobe tools, build reporting dashboards, and drive data-led improvements across creative workflows.

Lead administration, governance, and integrations with AEM Assets, Content Hub, and finance processes. This role requires hands-on technical work and cross-functional collaboration with IT and agency leadership.

Qualifications

• Adobe Workfront: admin and optimisation of workflows, templates, forms, fields, dashboards, user access and governance.
• Reporting & insight: build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance.
• Workflow optimisation: identify opportunities to simplify and automate processes, improve system adoption and integration.
• AEM assets and Content Hub: metadata, asset workflows, governance and Workfront integrations.
• Commercial operations: billing, PO, invoices and freelance recharge processes, with robust financial reporting.
• Technology & governance: oversee agency systems, licences, subscriptions and access.
• Continuous improvement: monitor Adobe releases and implement improvements.
• Training & adoption: create guidance and training for teams to use systems effectively.

Responsibilities

• Adobe Workfront: admin and optimisation of workflows, templates, forms and dashboards.
• Reporting: build dashboards for utilisation, forecasting and performance.
• Workflow optimisation: simplify and automate processes and improve tool integration.
• AEM & asset management: support metadata, asset workflows and governance.
• Commercial operations: support billing, PO and invoicing processes.
• Technology & governance: manage licences, access and IT coordination.
• Continuous improvement: test new features and implement improvements.
• Training & adoption: provide guidance and training materials.

Skills

Adobe Workfront

Reporting & insight

Workflow optimisation

AEM & asset management

Commercial operations

Technology & governance

Continuous improvement

Training & adoption

Job description

Creative Operations Manager, Tech, Systems & Data, The B-Hive

Nottingham OR London

Closing date: Wednesday 7th October 2026

About the Role

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

Reporting to the Head of Creative Operations, you’ll own and optimise the systems, data and tech that underpin how work moves through B-Hive, helping us become a smarter, more efficient and data-led creative agency.

Strong, hands-on Adobe Workfront experience is mandatory. You’ll be confident administering and optimising Workfront, building reports and dashboards, interrogating data and using it to improve workflows and decision-making. You’ll also support our wider Adobe ecosystem, including AEM Assets and Content Hub.

Key responsibilities

• Adobe Workfront: Own admin and optimisation, including workflows, templates, forms, fields, dashboards, user access and governance.
• Reporting & insight: Build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance, turning data into actionable insight for agency leadership.
• Workflow optimisation: Identify opportunities to simplify and automate processes, improve system adoption and make our tools work better together.
• AEM & asset management: Support AEM Assets and Content Hub, including metadata, asset workflows, governance and Workfront integrations.
• Commercial operations: Support billing, PO, invoice and freelance recharge processes, ensuring accurate data and robust financial reporting.
• Technology & governance: Oversee agency systems, licences, subscriptions and access, working closely with IT, Adobe and other technology partners.
• Continuous improvement: Keep on top of Adobe releases and new functionality, proactively identifying, testing and implementing improvements.
• Training & adoption: Create guidance and training to help teams use our systems effectively and consistently.

What you'll need to have (Our Must-Haves)

• Adobe Workfront: Own admin and optimisation, including workflows, templates, forms, fields, dashboards, user access and governance.
• Reporting & insight: Build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance, turning data into actionable insight for agency leadership.
• Workflow optimisation: Identify opportunities to simplify and automate processes, improve system adoption and make our tools work better together.
• AEM & asset management: Support AEM Assets and Content Hub, including metadata, asset workflows, governance and Workfront integrations.
• Commercial operations: Support billing, PO, invoice and freelance recharge processes, ensuring accurate data and robust financial reporting.
• Technology & governance: Oversee agency systems, licences, subscriptions and access, working closely with IT, Adobe and other technology partners.
• Continuous improvement: Keep on top of Adobe releases and new functionality, proactively identifying, testing and implementing improvements.
• Training & adoption: Create guidance and training to help teams use our systems effectively and consistently.

Where Your Brilliance Can Take You

At Boots, we believe in your potential. You’ll have the opportunity to grow your skills and advance your career in a supportive environment that values your contributions.

Why Join Us?

We’re more than just a workplace; we’re a community. Our Employer Value Proposition is built on collaboration, trust, and progress. You’ll be part of a team that champions inclusion and values individuality.

Rewards Designed for You

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Who We Are

At No7 Beauty Company, we’re proud to create the best in beauty for everyone. Join us in our mission to deliver care, confidence, and connection in communities across the UK and Ireland.