Creative Account Manager

Tech Mahindra; Manchester; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Tech Mahindra is seeking a Creative Account Manager in Manchester to lead client relationships across packaging design, artwork and prepress within a regulated life sciences environment.

You will manage briefs, timelines and budgets while coordinating cross-functional teams to deliver compliant, high-quality outputs and drive account growth.

Competenze

• Minimum 5 years’ experience within packaging design, artwork, branding within healthcare/life sciences agencies.
• Excellent client management and communication skills.
• Ability to manage multiple fast-paced projects simultaneously.
• Commercial awareness with strong organisational skills.

Mansioni

• Act as primary day-to-day client contact across packaging design and artwork, prepress & print management
• Manage creative briefs, timelines, budgets, and project scope
• Coordinate cross-functional teams including Creative, Artwork, QA, Regulatory, and Production & Print supply network
• Support development of branding, packaging concepts, submission mock-ups, adaptive artwork & prepress
• Ensure projects are delivered in line with regulatory, compliance, SLA and brand requirements
• Manage approval workflows, stakeholder feedback, and change control processes
• Monitor project profitability, resource utilisation, and billing milestones
• Identify opportunities for account growth, upselling, and additional services
• Maintain strong communication with clients, printers, suppliers, and internal teams
• Liaise directly with suppliers and printers to ensure the process runs smoothly and their considerations and feedback are acknowledged and actioned as appropriate.
• Strive for a right-first-time approach
• Deliver consistency across outputs
• Ad hoc tasks to assist Management Team as required
• Supporting colleagues on other projects, work as a team within the studio including cover for colleagues to ensure deadlines are met

Conoscenze

Artwork production

Client management

Budget management

Project coordination

Communication

Regulatory awareness

Formazione

Degree in business, creative or related field

Descrizione del lavoro

Tech Mahindra delivers information technology services and digital experiences for enterprises. Its focus is on customer-centric innovation that creates tangible business value.

About the Role

The Creative Account Manager is responsible for managing client relationships and overseeing the successful delivery of packaging design, artwork, and branding projects within a regulated life sciences & FMCG environment.

Responsibilities

• Act as primary day-to-day client contact across packaging design and artwork, prepress & print management
• Manage creative briefs, timelines, budgets, and project scope
• Coordinate cross-functional teams including Creative, Artwork, QA, Regulatory, and Production & Print supply network
• Support development of branding, packaging concepts, submission mock-ups, adaptive artwork & prepress
• Ensure projects are delivered in line with regulatory, compliance, SLA and brand requirements
• Manage approval workflows, stakeholder feedback, and change control processes
• Monitor project profitability, resource utilisation, and billing milestones
• Identify opportunities for account growth, upselling, and additional services
• Maintain strong communication with clients, printers, suppliers, and internal teams
• Liaise directly with suppliers and printers to ensure the process runs smoothly and their considerations and feedback are acknowledged and actioned as appropriate.
• Strive for a right-first-time approach
• Deliver consistency across outputs
• Ad hoc tasks to assist Management Team as required
• Supporting colleagues on other projects, work as a team within the studio including cover for colleagues to ensure deadlines are met

Qualifications

• Degree in business, creative or related field, or relevant industry experience
• Minimum 5 years’ experience within packaging design, artwork, branding within healthcare/life sciences agencies

Required Skills

• Strong understanding of artwork production, print processes and approval workflows
• Excellent client management and communication skills
• Ability to manage multiple fast-paced projects simultaneously
• Commercial awareness with strong organisational skills
• Confident, tactful and persuasive manner with a positive approach to interacting with clients, stakeholders, management and colleagues
• Good business sense and ability to manage budgets
• Willingness to work additional hours where required to meet deadlines

Preferred Skills

• Experience working within regulated industries is an advantage
• Presentation and negotiation skills and experience are an advantage
• Ability to coach/ mentor Account Executives