CQC Registered Manager

JNHG; Walsall; On-site; GBP 40,000 - 54,000; Full time

Job summary

Universal Care Group is seeking an experienced Registered Manager to lead our Transitional Home in Walsall, delivering a high-quality service for young people with complex needs. You will shape a safe, therapeutic environment and oversee day-to-day operations.

You will manage staff, develop person-centred care plans, and build partnerships with families, local authorities, healthcare professionals, and education providers.

Qualifications

• Level 5 Diploma in Leadership & Management required or willingness to complete within timescales.
• Experience as Registered/Deputy/Service Manager in a complex children's residential, transitional or supported living service.
• Proven experience supporting young people with complex emotional, behavioural, developmental, and mental health needs.
• Experience managing services with high-risk behaviours including safeguarding and risk management.
• Strong knowledge of Positive Behaviour Support, trauma-informed care, safeguarding, and therapeutic approaches.
• Knowledge of DoLS, Mental Capacity Act, Court of Protection and restrictive practices.

Responsibilities

• Lead the day-to-day management of the Transitional Home in Walsall, ensuring compliance with CQC and legislation.
• Create and maintain a safe, nurturing, therapeutic, and person-centred environment.
• Supervise, coach, and develop the staff team through supervision and CPD.
• Develop, implement, and review individualised care plans for each young person.
• Build partnerships with families, local authorities, healthcare professionals, and education providers.
• Maintain safeguarding, governance, and risk management across the service.
• Support young people with education, health, emotional wellbeing and transition to adulthood.
• Promote activities and life skills to aid independence and confidence.

Skills

Leadership

Staff development

Policy compliance

Risk management

Therapeutic approach

Education

Level 5 Diploma in Leadership & Management

Job description

About the Role

We are looking for an experienced, resilient, and passionate Registered Manager to lead our Transitional Home based in Walsall. This is an exciting opportunity to shape and develop a high-quality service that delivers outstanding outcomes for young people with complex emotional, behavioural, developmental, and mental health needs.

We are seeking a leader with proven experience of managing services that support young people who present with complex risks and behaviours. The successful candidate will have a strong therapeutic and trauma-informed approach, be able to lead staff through challenging situations, and create a safe, nurturing, and structured environment where young people can thrive.

Who We Are

Universal Care Group is an established and growing private healthcare provider specialising in delivering high-quality support and care to children, young people, and young adults across the Midlands.

We currently operate 28 services across the group, including CQC-regulated Transitional Services supporting young people aged 16-24 and Ofsted-registered Residential Children's Homes supporting children and young people aged 7-17.

What You’ll Be Doing

• Leading the day-to-day management of the home, ensuring full compliance with CQC regulations, legislation, and company policies.
• Creating and maintaining a safe, nurturing, therapeutic, and person-centred environment that promotes independence, wellbeing, and positive outcomes.
• Leading, mentoring, and developing a skilled staff team through effective supervision, coaching, and continuous professional development.
• Developing, implementing, and reviewing individualised care and support plans that meet each young person's needs and aspirations.
• Building effective partnerships with families, local authorities, healthcare professionals, education providers, and multidisciplinary teams.
• Maintaining high standards of safeguarding, quality assurance, governance, and risk management across the service.
• Supporting young people's education, employment, health, emotional wellbeing, and preparation for adulthood.
• Promoting meaningful activities, life skills, community engagement, and positive experiences that enhance independence and confidence.

Complex Needs & Risk Management

The young people supported within this home present with a range of complex neurodevelopmental, emotional, behavioural, and mental health needs. The Registered Manager will have demonstrable experience leading services that support young people with presentations including:

• Autism Spectrum Disorder (ASD), including diagnosed and emerging presentations.
• Emotional dysregulation and attachment-related difficulties.
• Depressive disorders and complex mental health needs.
• Self-harming behaviours and suicide or overdose risk.
• Complex trauma and adverse childhood experiences.

What We’re Looking For

Essential:

• Level 5 Diploma in Leadership & Management (or willingness to complete within required timescales where applicable).
• Previous experience as a Registered Manager, Deputy Manager, or experienced Service Manager within a complex children's residential, transitional, or supported living service.
• Demonstrable experience supporting young people with complex emotional, behavioural, developmental, and mental health needs.
• Proven experience managing services supporting young people who present with high-risk behaviours, including self-harm, aggression, emotional dysregulation, safeguarding concerns, and complex risk management.
• Strong understanding of Positive Behaviour Support, trauma-informed care, safeguarding, and therapeutic approaches.
• Knowledge of DoLS, Mental Capacity Act, Court of Protection processes, restrictive practices, and associated legislation.
• Excellent leadership, communication, organisational, and decision-making skills.
• Ability to develop resilient, high-performing teams capable of supporting young people with complex presentations.

If you are an experienced and inspirational leader with the skills, resilience, and passion to lead a service supporting young people with complex needs and high levels of risk, we would love to hear from you