CQC Deputy Manager

Ascend Recruitment and Placements; Colchester; On-site; GBP 30,000 - 38,000; Full time

Job summary

Ascend Recruitment and Placements is recruiting a Deputy Manager to support a CQC-regulated domiciliary care service in Colchester. You will assist in leading day-to-day operations and service development to ensure safe, effective and person-centred care.

The role emphasizes safeguarding, quality assurance and staff performance, with scope to take on increasing responsibility as the service grows and prepares for CQC inspections.

Qualifications

• Senior-level experience in adult social care or a CQC-regulated environment.
• Strong knowledge of safeguarding, person-centred care and CQC requirements.
• Experience in care planning, risk assessments and quality monitoring.
• Experience supervising, supporting and developing care staff.
• Understanding of Mental Capacity Act principles, medication management and incident reporting.
• Strong leadership, communication, organisational and decision-making skills.
• Ability to work independently while contributing to a wider management team.
• Commitment to promoting dignity, independence, choice and wellbeing.
• A Level 3 qualification in Adult Care is desirable; Level 5 leadership/management would be advantageous.

Responsibilities

• Support the Registered Manager with day-to-day management and operation.
• Help ensure compliance with CQC regulations and relevant legislation.
• Monitor quality and safety of care delivered to service users in their homes.
• Oversee care plans, risk assessments and service-user reviews; reflect changing needs.
• Support safeguarding, including identifying, recording, reporting and escalation.
• Assist with management of medication incidents, accidents and complaints.
• Support MCA requirements to protect rights, choices and independence.
• Carry out audits, quality checks and continuous improvement across the service.
• Support recruitment, induction, supervision, training and performance management of staff.
• Monitor staff competency, mandatory training and company procedures.
• Develop relationships with service users, families and professionals.
• Support CQC preparation, inspections and regulatory requirements.
• Provide leadership in the Registered Manager's absence.

Skills

Senior-level experience

Safeguarding

Person-centred care

CQC requirements

Care planning

Risk assessments

Quality monitoring

Staff supervision

Leadership

Communication

Organisational skills

Decision making

Mental Capacity Act

Medication management

Incident reporting

Independent working

Teamwork

Dignity and wellbeing

Education

Level 3 Adult Care

Level 5 Leadership & Management for Adult Care

Job description

We are recruiting on behalf of our client for a committed and experienced Deputy Manager to support the Registered Manager in the leadership and development of a CQC-regulated domiciliary care service in Colchester.

The successful candidate will support the delivery of safe, effective and person-centred care, while helping to maintain strong standards of safeguarding, compliance, quality assurance and staff performance.

This is a hands-on management position with the opportunity to take on increasing responsibility as the service develops.

Key Responsibilities

• Support the Registered Manager with day-to-day management and operation.
• Help ensure compliance with CQC regulations, the Health and Social Care Act 2008 and relevant legislation, policies and best practice.
• Monitor the quality and safety of care delivered to service users in their own homes.
• Oversee and review care plans, risk assessments and service-user reviews, ensuring these reflect changing needs.
• Support effective safeguarding, including identifying, recording, reporting and escalating concerns appropriately.
• Assist with the management of medication incidents, accidents, complaints and other incidents.
• Support Mental Capacity Act requirements and ensure people's rights, choices and independence are respected.
• Carry out or support audits, quality checks and continuous improvement across the service.
• Support the recruitment, induction, supervision, training and performance management of care staff.
• Monitor staff competency, mandatory training and compliance with company procedures.
• Develop effective relationships with service users, families, social workers, healthcare professionals and other stakeholders.
• Support the Registered Manager with CQC preparation, inspections and regulatory requirements.
• Provide leadership and management support in the Registered Manager's absence.

About You

The ideal candidate will have:

• Previous senior-level experience within adult social care, domiciliary care or another CQC-regulated environment.
• Strong knowledge of safeguarding, person-centred care and CQC requirements.
• Experience of care planning, risk assessments and quality monitoring.
• Experience supervising, supporting and developing care staff.
• An understanding of Mental Capacity Act principles, medication management and incident reporting.
• Strong leadership, communication, organisational and decision-making skills.
• The ability to work independently while contributing effectively to a wider management team.
• A genuine commitment to promoting dignity, independence, choice and wellbeing.

A Level 3 qualification in Adult Care is desirable. A Level 5 qualification in Leadership and Management for Adult Care, or willingness to work towards one, would be advantageous.

For the right candidate, this role offers the opportunity to progress towards a future CQC Registered Manager position.

You will have the opportunity to develop experience across regulatory compliance, quality assurance, safeguarding, staff management, care planning and operational leadership, providing a strong foundation for future Registered Manager responsibility.

Any future Registered Manager appointment would be subject to the appropriate CQC suitability requirements, qualifications, competence, skills and experience.