CPS Technical Manager – Remote/Hybrid

Anord Mardix; Hemel Hempstead; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Merit-based pay review

Enhanced annual leave

Employee recognition scheme and long‑s

Travel opportunities

Cycle to Work scheme

Group Life Insurance & 24/7 Virtual GP

Sick pay scheme

On-site Mental Health First Aiders

Employee Assistance Programme

Job summary

Anord Mardix in Hemel Hempstead is recruiting a CPS Technical Manager to lead technical activities for CPS operations and sales support. Based in Hemel Hempstead, the role emphasizes delivering safe, high-quality maintenance, installation, and commissioning with a focus on customer satisfaction.

You will guide service engineers, manage RAMS, coordinate parts and tools, and drive continuous improvement through technical investigations and innovation.

Qualifications

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) is essential.
• Proven experience working with LV Switchgear or similar Critical Power equipment is essential.
• Strong background in electrical maintenance, service delivery, commissioning, engineering, or operational environments.
• Full UK Driving Licence is essential.

Responsibilities

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair, and commissioning activities are delivered safely, efficiently, and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations, and non-standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks, and develop effective service solutions.
• Plan and coordinate the availability of parts, tools, and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS, and safety expectations before works commence.
• Manage the emergency call-out rota, support the training of on‑call engineers, and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental, and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Develop and maintain technical procedures, standards, and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis, and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements, and service enhancements.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Education

City & Guilds Level 3 Electrical Installation qualification

HNC/HND/NVQ Level 4/5 or Degree or equivalent

Level 1 Thermography qualification

Full UK Driving Licence

Job description

Anord Mardix in Hemel Hempstead is recruiting a CPS Technical Manager to lead technical activities for CPS operations and sales support. Based in Hemel Hempstead, the role emphasizes delivering safe, high-quality maintenance, installation, and commissioning with a focus on customer satisfaction.

You will guide service engineers, manage RAMS, coordinate parts and tools, and drive continuous improvement through technical investigations and innovation.