CPS Technical Manager

Anord Mardix; Hemel Hempstead; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Merit-based pay review

Enhanced annual leave

Employee recognition scheme and long‑s

Travel opportunities

Cycle to Work scheme

Group Life Insurance & 24/7 Virtual GP

Sick pay scheme

On-site Mental Health First Aiders

Employee Assistance Programme

Job summary

Anord Mardix in Hemel Hempstead is recruiting a CPS Technical Manager to lead technical activities for CPS operations and sales support. Based in Hemel Hempstead, the role emphasizes delivering safe, high-quality maintenance, installation, and commissioning with a focus on customer satisfaction.

You will guide service engineers, manage RAMS, coordinate parts and tools, and drive continuous improvement through technical investigations and innovation.

Qualifications

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) is essential.
• Proven experience working with LV Switchgear or similar Critical Power equipment is essential.
• Strong background in electrical maintenance, service delivery, commissioning, engineering, or operational environments.
• Full UK Driving Licence is essential.

Responsibilities

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair, and commissioning activities are delivered safely, efficiently, and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations, and non-standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks, and develop effective service solutions.
• Plan and coordinate the availability of parts, tools, and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS, and safety expectations before works commence.
• Manage the emergency call-out rota, support the training of on‑call engineers, and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental, and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Develop and maintain technical procedures, standards, and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis, and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements, and service enhancements.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Education

City & Guilds Level 3 Electrical Installation qualification

HNC/HND/NVQ Level 4/5 or Degree or equivalent

Level 1 Thermography qualification

Full UK Driving Licence

Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

CPS Technical Manager

Anord Mardix, a Flex company, is a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a CPS Technical Manager located in Hemel Hempstead.

What a typical day looks like:

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair, and commissioning activities are delivered safely, efficiently, and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations, and non-standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks, and develop effective service solutions.
• Plan and coordinate the availability of parts, tools, and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS, and safety expectations before works commence.
• Manage the emergency call-out rota, support the training of on‑call engineers, and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental, and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Develop and maintain technical procedures, standards, and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis, and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements, and service enhancements.

The experience we're looking to add to our team:

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) is essential.
• Proven experience working with LV Switchgear or similar Critical Power equipment is essential.
• Strong background in electrical maintenance, service delivery, commissioning, engineering, or operational environments.
• Previous experience in a Technical Manager, Engineering Manager, Service Manager, or similar leadership role is preferred.
• Demonstrated ability to provide technical leadership, mentor engineers, and support operational teams.
• Experience managing resources, planning workloads, and controlling budgets.
• Strong customer-facing skills with experience resolving technical challenges and managing escalations.
• Knowledge of health and safety regulations, safe systems of work, and compliance requirements within an engineering environment.
• Experience with Thermal Imaging/Thermography is advantageous.
• Strong analytical and problem‑solving skills, including experience conducting technical investigations and root cause analysis.
• Excellent communication skills with the ability to engage effectively with customers, suppliers, subcontractors, and internal stakeholders.
• Self‑motivated, flexible, and detail‑oriented, with the ability to perform effectively in a fast‑paced environment.
• HNC/HND, NVQ Level 4/5, Degree, or equivalent qualification in Engineering, Technical Services, Operations Management, or a related discipline is preferred.
• Level 1 Thermography qualification and a current ESC Card are advantageous.
• Full UK Driving Licence is essential.

What you’ll receive for the great work you provide:

An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;

• A competitive salary and benefits package which includes:
  • A merit‑based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well‑being by access to
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On‑site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose – to make great products that create value and improve people’s lives.

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e‑mailing: [e-mail].