CPOMS Support Engineer - Level 1 (Hybrid/Remote)

CPOMS Systems; Skipton; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

34 days paid holiday per annum

Employee referral scheme

Company pension scheme

On-site parking

Smart casual dress code

Job summary

A technology company in Skipton, United Kingdom, is seeking a Level 1 Technical Support Engineer to provide front-line technical support, resolving a range of issues across their safeguarding products. The ideal candidate will demonstrate strong troubleshooting skills and be adept in a hybrid work environment. Responsibilities include technical analysis, maintaining customer satisfaction, and effective collaboration with Level 2 support. Join this passionate team and contribute to safeguarding with a supportive work culture and ample opportunities for professional development.

Qualifications

• Strong technical troubleshooting skills with demonstratable experience in a technical or support role.
• Solid understanding of IT concepts including software configuration, syncing, and basic system interactions.
• Excellent written and verbal communication, with attention to detail.
• Experience troubleshooting issues.
• Ability to manage workload efficiently in a hybrid/remote setting.

Responsibilities

• Provide first-response technical analysis and troubleshooting of software and configuration issues across the CPOMS product suite.
• Resolve intermediate-level faults, such as user-side misconfigurations and syncing discrepancies.
• Troubleshoot and verify data syncing between CPOMS products and Management Information Systems.
• Deliver professional and timely support via Salesforce email, phone and chat.
• Maintain high levels of customer satisfaction through friendly, technically accurate responses.
• Work collaboratively with the Level 2 team to ensure smooth escalation and knowledge sharing.

Job description

A technology company in Skipton, United Kingdom, is seeking a Level 1 Technical Support Engineer to provide front-line technical support, resolving a range of issues across their safeguarding products. The ideal candidate will demonstrate strong troubleshooting skills and be adept in a hybrid work environment. Responsibilities include technical analysis, maintaining customer satisfaction, and effective collaboration with Level 2 support. Join this passionate team and contribute to safeguarding with a supportive work culture and ample opportunities for professional development.