Cover Receptionist

LAH Property Marketing; Manchester; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Contributory Pension

Life Assurance

Wellness programme

Training Academy

Job summary

LAH Property Marketing in Manchester is seeking a Front of House Reception – Cover Representative to provide professional temporary reception cover when colleagues are absent. You will greet visitors, manage deliveries, and support site operations with a welcoming demeanor.

The role emphasizes excellent customer service, flexibility, and the ability to work calmly under pressure, contributing to a well-presented building and positive tenant experience.

Qualifications

• Excellent customer service skills.
• Professional appearance and presentation.
• Calm and able to multitask in a busy reception.
• Good communication and people skills.
• Able to learn new software and basic social media tools.

Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations.
• Greet visitors and tenants in a friendly and professional manner.
• Manage couriers, post and all deliveries efficiently.
• Conduct general administration tasks as required.
• Submit weekly on-site activity reports to the management.
• Build effective relationships with clients, agents, and contractors.

Skills

Positive attitude

Flexibility

Calm under pressure

Customer service

Immaculate presentation

Proactive communication

PC literate

Social media competent

Job description

Department: Temporary Cover Receptionist

Location: Manchester

Compensation: £12.90 - £14.24 / hour

Description

Cover Receptionist

Location: Manchester

Salary: £14.24 per hour (including Holiday)

Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Cover Representative to join our team.

As a Front of House Reception – Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required

Building Management

• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving

Additional Tenant Experience

• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills, Knowledge and Expertise

• Positive attitude and a can-do spirit
• Flexibility and adaptability with a strong team spirit
• Calm under pressure
• Understanding of excellent customer service delivery
• Immaculate presentation and engaging demeanour
• Proactive with excellent communication skills
• PC literate with the ability to learn new software and be socially media competent
• Additional knowledge in building/facilities management is advantageous

Benefits

• Contributory Pension Scheme
• Life Assurance
• Wellness scheme, including a 24-hour confidential helpline and online GP
• LAH Training Academy