Cover Receptionist

Lah Property Marketing Ltd; Farnborough; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Referral programme

Wellness scheme

Company events

LAH training Academy

Job summary

Lah Property Marketing Ltd in Farnborough is seeking a Cover Receptionist to provide flexible front-of-house cover when regular staff are absent, delivering professional service and a welcoming atmosphere.

This zero-hours role involves managing visitors, couriers, and general admin, with a strong focus on customer experience and immaculate presentation.

Join a dynamic team and support building management activities while adapting to varying schedules across a fast-paced property environment.

Qualifications

• Front of House Reception – cover duties when permanent staff are absent.
• Excellent customer service and professional presentation required.
• Ability to learn new software and be socially media competent.

Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required
• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving
• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills

Positive attitude

Flexibility

Adaptability

Calm under pressure

Customer service

Immaculate presentation

Proactive communication

PC literate

Social media competence

Facilities knowledge

Job description

Cover Receptionist

Department: Temporary Cover Receptionist

Employment Type: Zero Hours

Location: Farnborough

Compensation: £12.90 - £14.24 / hour

Description

Cover Receptionist

Location: Farnborough

Salary: £14.24 per hour (including holiday)

Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception - Cover Representative to join our team.

As a Front of House Reception - Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required

Building Management:

• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving

Additional Tenant Experience:

• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills, Knowledge and Expertise

• Positive attitude and a can-do spirit
• Flexibility and adaptability with a strong team spirit
• Calm under pressure
• Understanding of excellent customer service delivery
• Immaculate presentation and engaging demeanour
• Proactive with excellent communication skills
• PC literate with the ability to learn new software and be socially media competent
• Additional knowledge in building/facilities management is advantageous

Benefits

• Referral programme
• Wellness scheme, including a 24-hour confidential helpline
• Company events
• LAH training Academy