Cover Receptionist

LAH Property Marketing; Cardiff; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Contributory pension scheme

24 / 7 virtual GP

Wellbeing resources

Financial and legal information

Discounts and deals

Referral programme

LAH training academy

Job summary

LAH Property Marketing in Bristol and Cardiff is seeking a Front of House Reception – Mobile Cover Representative to provide professional temporary reception cover when permanent staff are absent.

This role requires a positive attitude, flexibility and a customer-focused approach to greet visitors, manage couriers and assist with general admin while maintaining a welcoming environment.

Qualifications

• Positive attitude and a can-do spirit.
• Flexibility and adaptability with a strong team spirit.
• Calm under pressure.
• Understanding of excellent customer service delivery.
• Immaculate presentation and engaging demeanour.
• Proactive with excellent communication skills.
• PC literate with the ability to learn new software and be socially media competent.
• Additional knowledge in building/facilities management is advantageous.

Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations.
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner.
• Represent key stakeholders with a knowledgeable and positive approach.
• Effectively manage couriers, post, and all deliveries.
• Conduct general administration tasks.
• Submit weekly reports on site activity as required.
• Develop effective relationships with clients, agents, and contractors.
• Ensure the reception area is impeccably presented at all times.
• Maintain pristine vacant spaces available for viewing.
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively.
• Report and manage issues through the correct processes.
• Prioritize building security.
• Demonstrate a proactive approach to problem-solving.
• Read the local amenities file in the site notes to understand the area you are stationed.
• Be aware of the site's added value/promotional events and be prepared to support as required.

Skills

Positive attitude

Flexibility

Calm under pressure

Customer service

Immaculate presentation

Communication skills

PC literate

Social media

Team spirit

Problem solving

Job description

Department: Temporary Cover Receptionist

Location: Bristol

Compensation: £14.24 / hour

Mobile Cover Receptionist

Location: Bristol and Cardiff

Salary: £14.24 per hour (including holiday)

Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Mobile Cover Representative to join our team.

As a Front of House Reception – Mobile Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required

Building Management

• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving

Additional Tenant Experience

• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills, Knowledge and Expertise

• Positive attitude and a can-do spirit
• Flexibility and adaptability with a strong team spirit
• Calm under pressure
• Understanding of excellent customer service delivery
• Immaculate presentation and engaging demeanour
• Proactive with excellent communication skills
• PC literate with the ability to learn new software and be socially media competent
• Additional knowledge in building/facilities management is advantageous

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy