Cover Receptionist

Lah Property Marketing; Cardiff; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Virtual GP access

Job summary

LAH Property Marketing is seeking a Front of House Reception – Mobile Cover Representative to provide temporary reception cover across Bristol and Cardiff. You will welcome visitors, manage deliveries, and support on-site tenants, ensuring a professional and welcoming environment.

The role requires a positive, flexible attitude, strong communication skills, and the ability to work independently when covering vacancies.

Qualifications

• Front of House Reception cover experience is advantageous.
• Ability to provide temporary reception cover when permanent staff are absent.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide seamless temporary reception cover and manage visitors.
• Greet and direct clients and tenants warmly and professionally.
• Coordinate with building staff and contractors as needed.
• Manage couriers, post and deliveries; perform general admin tasks.
• Submit weekly site activity reports.

Skills

Positive attitude

Flexibility

Calm under pressure

Customer service

Communication skills

PC literate

Social media competency

Facilities management knowledge

Pension awareness

Tools

Social media tools

Job description

Cover Receptionist LAH Property Marketing Bristol/Cardiff, GB

Description

Location: Bristol and Cardiff

Salary: £14.24 per hour (including holiday)

Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Mobile Cover Representative to join our team.

As a Front of House Reception – Mobile Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required

Building Management

• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving

Additional Tenant Experience

• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills, Knowledge and Expertise

• Positive attitude and a can-do spirit
• Flexibility and adaptability with a strong team spirit
• Calm under pressure
• Understanding of excellent customer service delivery
• Proactive with excellent communication skills
• PC literate with the ability to learn new software and be socially media competent
• Additional knowledge in building/facilities management is advantageous
• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy

About LAH Property Marketing

LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.

Equal opportunities

If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.