Courtroom Escort & Security Officer

Serco; St Albans; On-site; GBP 27,220 - 28,179; Full time

Benefits offered by this job

Pension: Up to 6% contributory scheme

Structured induction and internal/prof

Wellbeing resources and mental health/

Job summary

Serco is recruiting a Prisoner Custody Officer (PCO) for Prisoner Escort Custody Services at St Albans. You will work in a small team delivering safe and secure escorting and custody services, ensuring detainee welfare during court proceedings.

Key duties include escorting detainees, supervising hearings, handling sensitive situations, and maintaining strict confidentiality. The role requires strong communication, teamwork and the ability to respond calmly under pressure.

Qualifications

• Excellent written and verbal communication.
• Ability to stay calm and make decisions under pressure.
• Teamwork and following processes accurately.

Responsibilities

• Escort detainees within the court, including to courtrooms, cells and facilities.
• Supervise detainees during hearings to maintain safety and security.
• Manage sensitive situations and maintain strict confidentiality.
• Support detainee welfare, including access to food, drink and wellbeing checks.
• Monitor behaviour and respond to incidents or risks.
• Conduct security searches to maintain a secure environment.
• Complete accurate records and documentation.
• Work closely with court staff and partners to ensure smooth operations.

Skills

Communication

Teamwork

Calm under pressure

Decision making

Job description

Serco is recruiting a Prisoner Custody Officer (PCO) for Prisoner Escort Custody Services at St Albans. You will work in a small team delivering safe and secure escorting and custody services, ensuring detainee welfare during court proceedings.

Key duties include escorting detainees, supervising hearings, handling sensitive situations, and maintaining strict confidentiality. The role requires strong communication, teamwork and the ability to respond calmly under pressure.