Court Usher - Band F

Brook Street; Aylesbury; On-site; Full time

Job summary

A leading company is seeking a Court Usher to provide essential support within the Public Sector. The role involves balancing usher and administrative duties, ensuring efficient court operations, and maintaining contact with judiciary and the public. This full-time position offers a pay rate of £12.21 per hour and is located in Aylesbury Courts, with a duration until September 2025, potentially extendable.

Qualifications

• Excellent customer service skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as a first point of contact for court users.
• Complete documentation and support court operations.

Skills

Customer Service

Multitasking

Communication

IT Proficiency

Organizational Skills

Job description

Our client, HM Courts & Tribunals Service (HMCTS), is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all those who call on it, when they call on it. HMCTS has a responsibility to administer an accessible and efficient justice system for everyone, including vulnerable individuals, families in crisis, claimants, and commercial businesses.

Position: Court Usher

Location: Aylesbury Courts

Type: Full Time, 37 hours per week, 9am - 5pm

Duration: Until end of September 2025 (with a possibility of extension). An excellent opportunity to gain experience within the Public Sector.

Pay Rate: £12.21 per hour

Primary Responsibilities

1. Balance usher and administrative duties, working where needed.
2. Serve as an essential first point of contact for court users.
3. Maintain regular contact with judiciary and assist administrative staff.
4. Meet with members of the public, including vulnerable witnesses and legal representatives; prepare court/hearing rooms.
5. Complete documentation and support the efficient running of the court.
6. Perform general clerical tasks as required to support HMCTS operations.

Skills and Experience

• Friendly and approachable with excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficiency with adaptability to new technologies and software.
• Excellent organizational and time-management skills.

Brook Street supports the Armed Forces Covenant and guarantees to interview all veterans or military spouses/partners who meet essential criteria.

As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, Brook Street offers guaranteed interviews to eligible candidates via the Public Sector Resourcing Framework (PSR).

If you identify as disabled, a veteran, or a military spouse/partner and meet the role's essential criteria, please register your interest through the Brook Street website. We are committed to engaging with you.

In cases of high volume of eligible candidates from military backgrounds, the best candidates within that group will be shortlisted for interview.