Court Usher - Band F

TN United Kingdom; Aylesbury; On-site; Full time

Job summary

A leading agency in the legal system is seeking a friendly and organized individual for a full-time temporary role at Aylesbury Courts. The position involves performing usher and administrative duties, supporting court operations, and providing excellent customer service to court users. Ideal candidates will have strong communication skills and the ability to multitask effectively in a fast-paced environment.

Qualifications

• Excellent customer service skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Perform usher and administrative duties as needed.
• Serve as initial point of contact for court users.
• Complete documentation and support efficient court operations.

Skills

Customer Service

Multitasking

Communication

IT Proficiency

Organization

Job description

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About HM Courts & Tribunals Service (HMCTS)

Our client HMCTS is an agency of the Ministry of Justice, providing administrative support for the legal system across England and Wales. HMCTS ensures justice works for everyone, defending fundamental rights and freedoms. It serves a diverse range of individuals, from vulnerable people to families in crisis, claimants, and businesses, with a responsibility to administer an accessible and efficient justice system.

Position Details

• Full Time, 37 hours per week, 9am - 5pm
• Temporary role until end of September 2025, with potential extension
• Pay rate: £12.21 per hour
• Location: Aylesbury Courts

Primary Responsibilities

1. Perform usher and administrative duties as needed.
2. Serve as an initial point of contact for court users.
3. Maintain regular contact with judiciary and administrative staff.
4. Greet court visitors, including vulnerable witnesses and legal representatives, and prepare court/hearing rooms.
5. Complete documentation and support efficient court operations.
6. Carry out clerical tasks to support HMCTS work.
7. Work within a team, managing your own time with regular management support.

Skills and Experience

• Friendly and approachable with excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.
• Proficient in IT, with the ability to learn new technologies and software.
• Strong organizational and time management skills.

Additional Support and Inclusion

Brook Street supports the Armed Forces Covenant and guarantees to interview all veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, we also offer guaranteed interviews to eligible candidates. If you identify as disabled or as a military veteran/spouse/partner and meet the criteria, please contact us through the Brook Street website to register your interest. We prioritize candidates from these groups when there is a high volume of applicants.