Court Orders Team Leader

Barclays UK; Northampton; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Court Orders Team Leader to guide a dynamic team in a fast-paced environment. This pivotal role involves driving operational efficiency, managing team performance, and ensuring compliance with regulatory standards. The ideal candidate will leverage their leadership skills to foster a culture of continuous improvement and collaboration, addressing complex challenges while maintaining high standards of service. If you thrive in a high-stakes environment and are passionate about leading teams to success, this opportunity is perfect for you.

Qualifications

• Proven leadership experience in team performance management.
• Strong decision-making skills under pressure in regulated environments.

Responsibilities

• Manage operations and ensure compliance with regulations.
• Identify trends and improve operational processes through data analysis.

Skills

Leadership Experience

Decision-Making Skills

Data Analysis

Operational Efficiency

Communication Skills

Tools

Microsoft

Workday

Service Now

Fullserve

Job description

Join us as a Court Orders Team Leader at Barclays, where you'll lead a team of 8–12 colleagues in a high-paced, high-risk environment supporting legal enforcement services. You’ll be responsible for day-to-day team management, driving operational efficiency, prioritising heavy workloads, and using data to inform decisions and report to senior leaders. This role requires quick thinking, strong leadership, and experience in regulated, controls-based operations.

To be successful in this role, you will need the following:

• Proven leadership experience, including team performance management.
• Strong decision-making and prioritisation skills under pressure.
• Experience in a controls-based or regulated environment.
• Proficiency in workflow management and driving operational efficiency.
• Strong data analysis and reporting skills, with the ability to present insights to senior stakeholders.
• A proactive approach to driving continuous improvement of systems and processes, including automation, while effectively managing teams through change.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.

Some other highly valued skills may include:

• Familiarity with Barclays HR/ER processes.
• Experience with Microsoft, Workday, Service Now, and Fullserve.
• MI reporting experience.

You may be assessed on key skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

The successful candidate will be based in Northampton.

Purpose of the role

To manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

• Identify trends and opportunities for improvement through monitoring and analysis of operational data and performance metrics.
• Manage operations to promote efficient processes, risk management, and compliance initiatives supporting the bank's operations.
• Collaborate with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (vendors and service providers) to support business operations and align with the bank's objectives and SLAs.
• Manage operational professionals, providing guidance, coaching, and support to enhance delivery quality.
• Develop and manage KPIs to measure operational effectiveness, utilizing data and technology to identify areas for improvement.
• Ensure compliance with regulatory requirements and internal policies related to customer experience.
• Create a safe environment for colleagues to speak up, actively solicit feedback, and focus on the right areas of people development.
• Work closely with HR to implement retention initiatives and manage attrition.

Assistant Vice President Expectations

• Advise and influence decision-making, contribute to policy development, and ensure operational effectiveness.
• Lead a team performing complex tasks, setting objectives, and coaching employees to meet those objectives.
• Demonstrate leadership behaviors aligned with Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset: Empower, Challenge, Drive.
• Support resolution of complex issues, mitigate risks, and develop policies supporting control and governance.
• Manage risks and strengthen controls related to the work performed.
• Coordinate activities across areas to achieve organizational objectives.
• Engage in complex data analysis to solve problems creatively and effectively.
• Communicate complex information clearly, including sensitive content.
• Influence stakeholders to achieve desired outcomes.

All colleagues are expected to embody Barclays' values and mindset, fostering an environment of respect, integrity, and excellence.