Court Orders Team Leader

Barclays; Northampton; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Court Orders Team Leader to oversee a dynamic team in a fast-paced environment. This role demands strong leadership and decision-making skills, as you will drive operational efficiency and manage compliance initiatives. You'll leverage data analysis to inform strategies and enhance processes, ensuring alignment with regulatory standards. If you thrive in a challenging atmosphere and are passionate about continuous improvement, this opportunity is perfect for you. Join a forward-thinking organization that values integrity and excellence in its operations.

Qualifications

• Proven leadership experience in team performance management.
• Strong decision-making skills in a regulated environment.

Responsibilities

• Manage operations and promote efficient processes and compliance.
• Collaborate with stakeholders to align with bank objectives.

Skills

Leadership Experience

Decision-Making Skills

Operational Efficiency

Data Analysis

Communication Skills

Tools

Microsoft

Workday

Service Now

Fullserve

Job description

Join us as a Court Orders Team Leader at Barclays, where you'll lead a team of 8–12 colleagues in a high-paced, high-risk environment supporting legal enforcement services. You’ll be responsible for day-to-day team management, driving operational efficiency, prioritising heavy workloads, and using data to inform decisions and report to senior leaders. This role requires quick thinking, strong leadership, and experience in regulated, controls-based operations.

To be successful in this role, you will need the following:

• Proven leadership experience, including team performance management.
• Strong decision-making and prioritisation skills under pressure.
• Experience in a controls-based or regulated environment.
• Proficiency in workflow management and driving operational efficiency.
• Strong data analysis and reporting skills, with the ability to present insights to senior stakeholders.
• A proactive approach to driving continuous improvement of systems and processes, including automation, and managing teams through change.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.

Additional valued skills include:

• Familiarity with Barclays HR/ER processes.
• Experience with Microsoft, Workday, Service Now, and Fullserve.
• MI reporting experience.

You may be assessed on key skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

The successful candidate will be based in Northampton.

Purpose of the role

To manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

• Identify trends and opportunities to improve areas and develop new processes through monitoring and analyzing operational data and performance metrics.
• Manage operations for a business area, promoting efficient processes, risk management, and compliance initiatives.
• Collaborate with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (vendors and service providers) to support business operations and align with the bank's objectives and SLAs.
• Manage operational professionals, providing guidance, coaching, and support to improve delivery quality.
• Develop and manage KPIs to measure operational effectiveness, utilizing data and technology for continuous improvement.
• Ensure compliance with all regulatory requirements and internal policies related to customer experience.
• Create a safe environment for colleagues to speak up, actively solicit feedback, and focus on the right areas of people development.
• Work closely with HR to implement retention initiatives and manage attrition.

Assistant Vice President Expectations

• Advise and influence decision-making, contribute to policy development, and collaborate across functions.
• Lead a team performing complex tasks, setting objectives, coaching, and appraising performance.
• Demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Consult on complex issues, providing advice to support resolution.
• Identify risk mitigation strategies and develop policies supporting control and governance.
• Manage risks and strengthen controls related to the work performed.
• Collaborate with other areas to ensure alignment with business strategy.
• Engage in complex data analysis to solve problems creatively and effectively.
• Communicate complex or sensitive information clearly.
• Influence stakeholders to achieve outcomes.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.