Court Operations Support – Hybrid Working

Ministry of Justice; Gloucester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Public sector pension

Annual leave 25 days

Job summary

The Ministry of Justice is recruiting an Operational Support Officer based at Gloucester. You will be part of the court administration team, providing frontline customer service and administrative support to court and tribunal users, the judiciary and management.

Working in a hybrid environment, you will multi-task across office-based tasks and court duties, ensuring documents are prepared and records updated while maintaining the highest levels of confidentiality and professionalism.

Qualifications

• Strong customer service skills in a frontline, service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication and organisational skills in person, on the phone, digitally and in writing.
• Resilient and empathetic when handling sensitive information and situations.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately recording outcomes.
• Creating and updating records digitally, interpreting information required on a court file accurately.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
• Supporting the smooth running of court proceedings, preparing court/hearing rooms and ensuring court runs efficiently.
• When required, acting as an essential first point of contact for all court users, including vulnerable witnesses and their legal representatives.

Skills

Customer service

Administration

Digital skills

Communication

Tools

MS Office

Job description

The Ministry of Justice is recruiting an Operational Support Officer based at Gloucester. You will be part of the court administration team, providing frontline customer service and administrative support to court and tribunal users, the judiciary and management.

Working in a hybrid environment, you will multi-task across office-based tasks and court duties, ensuring documents are prepared and records updated while maintaining the highest levels of confidentiality and professionalism.