Course Coordinator

School of Coding & AI; Birmingham; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Salary £25k-£27k

28 days annual leave

Pension Scheme

Employee Assistance Programme

CPD & development opportunities

Company and social events

Bright Exchange discounts

Job summary

School of Coding & AI in the United Kingdom is seeking a Course Coordinator to provide high-level administrative support to Academic programme leads and ensure smooth daily operations.

You will manage records, coordinate meetings, assist students with study changes, and support staff with documentation and compliance in a fast-paced environment.

Qualifications

• Previous experience in an administration, coordination or student support role.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills, with the confidence to communicate professionally with students, staff and external stakeholders.
• High level of accuracy and attention to detail when managing records and documentation.
• Excellent customer service skills with a proactive, solutions focused approach.
• Experience handling confidential and sensitive information with discretion and professionalism.

Responsibilities

• Course Administration (30-35%): Maintain accurate student, course, module and assessment records; prepare board documentation and minute taking; manage course inboxes; monitor deadlines; update records.
• Student Support (30-35%): Act as a key contact for student enquiries; assist with withdrawals/transfers; coordinate meetings and actions; liaise with internal teams.
• Staff Support (10-15%): Build relationships with Course Leads and staff; maintain filing systems; support compliance with policies; identify process improvements.
• Department Support (5-10%): Support Registry, Admissions and Finance with student records; prepare enrolment files; welcome partner visitors.

Skills

Administration experience

Coordination skills

Student support

Organisational skills

Communication

Attention to detail

Job description

About School Of Coding & AI

School of Coding & AI is one of the fastest growing education providers, delivering high quality, career focused programmes across Business, Coding, Computer Science & AI, STEM, Health and Social Care.

About School Of Coding & AI

School of Coding & AI is one of the fastest growing education providers, delivering high quality, career focused programmes across Business, Coding, Computer Science & AI, STEM, Health and Social Care.

We work with schools and universities to provide education that leads to real outcomes. Our focus is simple, student first, always.

We are a growing, ambitious organisation, building our team and looking for proactive, collaborative individuals who are comfortable working in a fast paced environment where new ideas are encouraged.

About The Role

The Course Coordinator will provide high level administrative and organisational support to the Academic programme Course Leads, ensuring the smooth and efficient operation of daily activities.

The role requires exceptional attention to detail, strong communication and the ability to manage multiple priorities in a fast paced environment. Acting as a trusted point of contact for both students and staff.

What You'll Be Doing

Course Administration (30-35%)

• Maintain accurate student, course, module and assessment records.
• Prepare assessment board documentation and coordinate academic meetings, including minute taking.
• Manage course inboxes, responding to enquiries and escalating where appropriate.
• Monitor key deadlines and support Course Leads with administrative tasks.
• Update student records and ensure information is accurate and compliant.

Student Support (30-35%)

• Act as a key point of contact for student enquiries, providing professional and timely support
• Assist students with changes to their studies, including withdrawals, transfers and other requests.
• Coordinate meetings, prepare documentation and follow up on agreed actions.
• Liaise with internal teams to ensure students receive the support and information they need

Staff Support (10-15%)

• Build effective working relationships with Course Leads and academic staff.
• Maintain organised filing systems and departmental records.
• Support compliance with partner regulations, policies and academic procedures.
• Identify opportunities to improve administrative processes and efficiency.

Department Support (5-10%)

• Support Registry, Admissions and Finance with student records and documentation.
• Prepare files for enrolment, re-enrolment and partner institutions.
• Welcome and support partner visitors and provide general administrative assistance across the Registry team.

Requirements

What we're looking for

Essential

• Previous experience in an administration, coordination or student support role.
• Excellent organisational skills with the ability to manage multiple priorities
• Strong written and verbal communication skills, with the confidence to communicate professionally with students, staff and external stakeholders.
• High level of accuracy and attention to detail when managing records and documentation.
• Excellent customer service skills with a proactive, solutions focused approach.
• Experience handling confidential and sensitive information with discretion and professionalism.

Desirable

• Experience working within Higher Education, Further Education or university partnership environments.
• Knowledge of student records or management systems.
• Experience supporting academic administration, assessment boards or Registry processes
• Understanding of university regulations, academic quality processes or the student lifecycle
• Experience producing reports, analysing data or maintaining management information.
• Knowledge of GDPR, data protection and information governance principles.

Benefits

• Salary from £25,000 to £27,000
• 28 days annual leave plus 8 days bank holiday
• Pension Scheme
• Employee Assistance Programme
• Strong CPD and development opportunities
• Company and social events
• Retail discounts through Bright Exchange