Student Finance Advisor

School of Coding & AI

Birmingham

On-site

GBP 27,000 - 29,000

Full time

4 days ago

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Benefits offered by this job

Salary £27,000–£29,000 per year

28 days annual leave + 8 bank holidays

Pension scheme

Employee Assistance Programme

CPD development opportunities

Company and social events

Discounts via Bright Exchange

Job summary

School of Coding & AI is seeking a proactive finance assistant to support the student finance journey in our Higher Education division. You will guide tuition fees, funding options, and payment plans while ensuring accurate records and timely payments.

You will collaborate with Admissions, Registry, Compliance and Academic teams to deliver a high-quality student experience, align with GDPR, and support enrollment periods with finance guidance.

Qualifications

Experience in finance administration, student finance, or a similar administrative role.
Excellent communication and interpersonal skills.
Strong organisational skills with high attention to detail when handling financial data.
Proficient in Microsoft Excel and Office applications.
Experience using CRM or student management systems.

Responsibilities

Act as the first point of contact for student finance enquiries and provide clear guidance on tuition fees, payment options, instalment plans and financial policies.
Support students with tuition fee payments, outstanding balances, refunds, sponsorships and general finance-related queries.
Assist students in understanding funding options, including Student Finance England and other available support.
Maintain accurate student financial records using internal systems and ensure data is recorded correctly.
Monitor student accounts, identify outstanding balances, and support timely fee collection.
Process payments, refunds, adjustments, and financial transactions accurately and efficiently.
Collaborate with Admissions, Registry, Compliance, and Academic teams to keep student records up to date.
Produce reports using Excel and internal systems to monitor student accounts and finance activity.
Ensure compliance with institutional financial policies, GDPR, and regulatory requirements.
Support enrollment periods by providing finance guidance to new and continuing students.
Respond promptly to student enquiries via email, telephone, and face-to-face appointments.
Contribute to continuous improvements of student finance processes and reporting.

Skills

Finance administration

Customer service

Excel

Interpersonal skills

Attention to detail

Tools

CRM systems

Student management systems

SITS

Job description

About School Of Coding & AI

School of Coding & AI is a UK-based education group delivering higher education courses, digital skills, coding and AI training across all levels. As we expand across the UK and internationally, we are building a high-performing team to shape the future of technology education.

We have partnered with the University of Wolverhampton and Harper Adams University to launch our first Higher Education Institute. Our goal is simple: deliver high-quality, career-focused education that gives learners a genuine edge.

We are a growing, ambitious organisation. We value people who are proactive, collaborative, and comfortable working in a fast-paced environment where new ideas are encouraged.

About The Role

This is a key role within our Higher Education Student Finance team. You will be responsible for supporting students with all aspects of their financial journey, ensuring they receive accurate advice and guidance on tuition fees, payment options, student funding, and financial policies throughout their studies.

You will act as the first point of contact for student finance enquiries, supporting students while working closely with Admissions, Registry, Compliance, and Academic teams to deliver an excellent student experience.

This role plays an important part in maintaining accurate student finance records, supporting fee collection processes, improving financial operations, and ensuring students are able to access the support they need to successfully continue their studies.

Key Responsibilities

Act as the first point of contact for student finance enquiries, providing clear advice on tuition fees, payment options, instalment plans, and financial policies
Support students with tuition fee payments, outstanding balances, refunds, sponsorships, and general finance-related queries
Assist students in understanding available funding options, including Student Finance England and other financial support where appropriate
Maintain accurate student financial records using internal systems and ensure all data is recorded correctly
Monitor student accounts, identify outstanding balances, and support timely fee collection
Process payments, refunds, adjustments, and financial transactions accurately and efficiently
Work closely with Admissions, Registry, Compliance, and Academic teams to ensure student records remain accurate and up to date
Produce reports using Excel and internal systems to monitor student accounts, outstanding fees, and finance activity
Ensure compliance with institutional financial policies, GDPR, and regulatory requirements
Support enrollment and registration periods by providing finance guidance to new and continuing students
Respond promptly to student enquiries via email, telephone, and face-to-face appointments
Contribute to continuous improvement of student finance processes and services as the organisation continues to grow

Requirements

What We're Looking For

We are looking for an organised, proactive, and customer-focused individual who enjoys helping students while working in a busy Higher Education environment. You will be confident in managing multiple priorities, working accurately with financial information, and delivering excellent customer service.

Essential

Experience in finance administration, student finance, customer service, or a similar administrative role
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage competing priorities
High attention to detail and accuracy when working with financial data
Good working knowledge of Microsoft Excel and Microsoft Office applications
Experience using CRM, finance, or student management systems
Ability to work independently and collaboratively within a team

Desirable

Experience working within Higher Education or Further Education
Knowledge of Student Finance England processes and tuition fee funding
Experience supporting students with financial enquiries
Understanding of SITS or other student records systems

What Success Looks Like

Students receive timely, accurate, and professional financial advice
Student finance records are maintained accurately across all systems
Tuition fee payments and financial transactions are processed efficiently
Strong student satisfaction through excellent customer service
Effective collaboration across Admissions, Registry, Compliance, and Finance teams
Continuous improvements to student finance processes and reporting

Why Join Us

Join us for a role where you can make a real difference to students' educational journeys. You will become part of a fast-growing Higher Education institution where your work directly supports student success and contributes to the continued growth of the organisation.

Benefits