Courier Driver - Bank

EMED Group; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Take-home vehicle

Life Assurance

GP access

Cash-plan benefits

Mental health support

Legal advice

Retirement planning guidance

Uniform provided

Employee Assistance Program

Job summary

EMED Group is seeking Courier Drivers for NW London (NW10) on a Bank Zero hours contract. The role focuses on safe, timely transport of medical samples and information, with strong customer communication and documentation duties.

You will drive vehicles from small to medium vans (category B), take items home, and handle occasional heavy lifting. Excellent route planning and professional conduct are essential.

Qualifications

• Hold a Full UK Manual Driving Licence for at least 12 months and no more than 6 penalty points.
• Excellent communication and customer service skills.
• Ability to plan routes effectively and work on your own initiative.

Responsibilities

• Carry out courier journeys to various locations on agreed routes and times.
• Complete digital and manual documentation required by legislation and procedures.
• Maintain regular contact with the operations office using communication systems.
• Ensure all items are kept safe and secure during transit.
• Comply with Road Traffic Act and vehicle-related regulations at all times.
• Act as customer contact at delivery points and relay information to operations.

Skills

Communication

Route planning

PDA use

Literacy

Numeracy

Problem solving

Teamwork

Local area knowledge

Customer service

Manual handling

Education

Full UK Manual Driving Licence

Tools

Take-home vehicle

Job description

We have a fantastic opportunity for Courier Drivers to join our team based in Northwest London (NW10) on a Bank Zero hours contract.

The main purpose of the courier driver role is to contribute to the safe and timely movement and transportation of medical samples, consumables and medical information.

The role will require excellent communication skills with customers, colleagues, and other stakeholders to maintain the highest standards. Using electronic and paper-based forms of recording tasksand items delivered and collected, making sure that all courier tasks are carried out correctly and to scheduled times. The role may involve heavy lifting/manual handling of equipment and goods.

The role will be driving vehicles from small vans to medium vans; these can be driven on the category B part of the UK Manual driving licence. Vehicles will be taken home with no travel cost.

What benefits can you expect?

• £14.80 per hour
  

• No travel cost - take home vehicle
• Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health and physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties include:

• To carry out courier journeys to various locations and to agreed routes and timings.
• To complete digital and manual documentation required by both legislation and organisational procedures.
• To maintain regular contact with the operations office using a range of communication systems.
• To ensure all items are always kept safe and secure.
• To always comply with the Road Traffic Act while driving and other relevant legislation connected to the vehicle.
• To act as customer contact at delivery points of service, and relay relevant information to the operations office.
• To complete vehicle checks prior to use, and to notify any defects to the Operations Office verbally and by recording on appropriate documentation.
• To always act in a polite and courteous manner to customers and road users.

To be considered for this opportunity, you will need:

• The ability to work on your own initiativeand as part of a Team.
• Must be able to plan routes effectively.
• Must be a good communicator.
• Customer focused.
• Able to remain calm under pressure.
• Good problem-solving skills.
• Good literacy and numeracy skills.
• Good attention to detail.
• Must be able to use a PDA (training will be provided)
• Good/Clear handwriting.
• Familiar with the local and surrounding areas.

You must have held a Full UK Manual Driving Licence for a minimum of 12 months and have no more than 6 penalty points.

Our Values

C collaborative- we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

A agile- We listen, learn and adapt to improve the business, each other, and ourselves.

R reliable- We do what we say we will do, we take responsibility and we behave with integrity.

E empowered- We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 60 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.