Country House Manager

HF Holidays Limited; Portinscale; On-site; GBP 45,000 - 65,000; Full time

Job summary

HF Holidays Limited is seeking a Country House Manager to oversee guest services, kitchen operations, and front-of-house leadership across a 44-bedroom property. You will ensure impeccable standards in guest care, food quality within budget, and a pristine environment.

The role emphasizes teamwork, a strong service culture, and collaboration with central support teams. Flexibility for evenings and weekends is essential in a bustling hospitality setting.

Qualifications

• A commercial background in the Tourism or Hospitality industry.
• Track record of successful operational management within a hotel, country house, or similar establishment.
• Flexibility to work varied hours, including evenings and weekends.

Responsibilities

• Oversee guest service to ensure high standards across all touchpoints.
• Direct kitchen operations and meals quality within budget parameters.
• Lead front of house team and maintain spotless bedrooms and public areas.
• Collaborate with Maintenance to address repairs and property defects.
• Develop and nurture a culture of teamwork and service excellence.
• Coordinate with central HR, Health & Safety, Finance, and Sales teams.

Skills

Hospitality management

Operational leadership

Team development

Budget management

Flexibility

Job description

Our Derwent Bank country house has 44 bedrooms, providing a serene retreat for up to 66 guests embarking on guided or self-guided tour holidays. As the Country House Manager, your role revolves around delivering an exceptional standard of guest service.

Guest Service Excellence

Elevate guest experiences by overseeing every aspect of guest service.

Kitchen Management

Take charge of the culinary experience, managing chefs to consistently deliver exceptional food quality within the established budgetary framework.

Front of House Management

Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas.

Property Maintenance and Appearance

Collaborate with Maintenance and properties team to monitor, report, and address internal and external repairs and property defects.

Team Development & Culture

Foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.

Centralised Support

Work with our central support teams including HR, Health & Safety, Finance and Sales.

As an experienced Operations Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the values of our Society and as a co-operative, where members are genuinely looked after.

What are we looking for?

We would love to hear from you if you have these essential skills:

A commercial background in the Tourism or Hospitality industry. We are keen to hear from Hotel Managers, Country House Managers, Hotel General Managers or Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.

Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends.

About HF Holidays:

As Britain's only walking holiday co‑operative, we are committed to creating meaningful connections through shared experiences in the great outdoors.

With 112 years of history, we bring like‑minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country houses in the heart of the UK's best‑loved national parks landscapes.

Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.